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Customer Competencies, Co-Creation, and Brand Communities

Skilful Minds

Word of mouth communities and networks using social software are increasingly spread over regional, national, and international borders, making them much more important to those who market branded products and services, online and off. empathy empathy with customers engagement Innovation Tags: Collaboration Customer Communities Experience Design Learning Experience brand co-creation customer competence Customer Experience elearning 2.0

Business of Learning

Tony Karrer

Particularly, I'm interested in the question of: While training as a publisher of courses and courseware faces an increasingly challenging market, what other things can learning businesses successfully sell to internal or external customers? Put your customer hat on for a minute.

10 Social Media Tools For Learning

The eLearning Coach

Be sure to do additional research and comparison with similar products prior to making a selection as this is just a small sampling. It also integrates with a few open source eLearning tools. Post from: The eLearning Coach 10 Social Media Tools For Learning.

2.0 and Interesting Times

Tony Karrer

Interesting post by Dan Pontefract where he provides definitions of some different "2.0" It's worth taking a look at some of these: Enterprise 2.0 Definition (via Andrew McAfee ): the use of emergent social software platforms within companies, or between companies and their partners or customers HR & Org Implication: Enterprise 2.0 is the use of Web 2.0 The theme of LearnTrends 2009 is a term I call Convergence. When I described eLearning 2.0

eLearning Costs : eLearning Technology

Tony Karrer

eLearning Technology Tony Karrers eLearning Blog on e-Learning Trends eLearning 2.0 eLearning Solutions Enterprise 2.0 Heres his brief description: The particular course in question is approximately 2 hours of classroom soft skills training that needs to be delivered in an eLearning format. It needs to be repurposed for eLearning. I've read several posts on how much should an hour of elearning cost.

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[from gminks] Social Learning Measurement : eLearning Technology

Tony Karrer

eLearning Technology Tony Karrers eLearning Blog on e-Learning Trends eLearning 2.0 eLearning Solutions Enterprise 2.0 The recent MIT Study that showed that more highly networked individuals were more productive (see Workplace Productivity ). A lot of them are for environments that face the customer, but some are for internal. As an example, we might be focusing on Customer Loyalty.

What is Project Based Learning?

eLearning Blender

The textbook definition provided by the Buck Institute for Education in the "Project Based Learning Handbook" described standards focused project based learning with the quote below: A systematic teaching method that engages students in learning knowledge and skills through an extended inquiry process structured around complex, authentic questions and carefully designed products and tasks. Tags: Instructional Design eLearning 2.0

Top 10 eLearning Predictions 2011 #LCBQ

Tony Karrer

Lots of discussion and debate around interesting questions for eLearning professionals. Grows - But Creating "eLearning 2.0 Tony Bates - eLearning Outlook for 2011 1. Others are actually are fairly instructive about what the current trends are in eLearning.

Looking Back at 2007

Tony Karrer

My expectation is that I'll be doing more speaking in 2009 based on some new work. I've been doing a lot of work on custom content delivery and even more on the implications of Web 2.0 Find Lots of Examples of eLearning 2.0 I've already started to identify some of the initial eLearning 2.0 During a panel session in the fall discussing a few examples of eLearning 2.0 More eLearning Bloggers. But the true Visual Basic of Web 2.0

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