Learnnovators

JULY 9, 2015

Her work is based on 25+ years of practical experience in implementing technology enabled learning strategies for business advantage and is backed by her independent research. Laura authored ‘Linking Learning to Business’ in January 2004 – one of the first industry benchmark studies at the time. Laura: This is a great question!

Performance Support 160

Performance Support Performance Metrics Innovation 160

CLO Magazine

MARCH 16, 2017

This From the Vault article was originally published in May 2012 on CLOmedia.com. In my mind, while this had optimized the various organizations — internal departments — it may not have optimized the overall business; all we had was optimized silos. He said it was the best thing that ever happened to him. “In Similarly, Michael S.

Metrics 52

Metrics Engineering Leadership ROI 52

CLO Magazine

DECEMBER 5, 2013

In particular, while the proportion of respondents reporting effectiveness in the top two ratings rose — from 42 percent in 2010 to 47 percent in 2011, and then to 51 percent in 2012 — it fell in 2013 to 40 percent. The emphasis on results pervades every area in a business, and global leadership programs are no exception.

Global 60

Global Metrics Leadership Social Media 60

Tony Karrer

FEBRUARY 22, 2011

Success metrics for learning will be based on content access, views, involvement and downloads. In the Business of Learning , I asked: While training as a publisher of courses and courseware faces an increasingly challenging market, what other things can learning businesses successfully sell to internal or external customers?

Predictions 198

Predictions Diversity Training Compliance Training Authoring Tools 198

eLearning 24-7

MARCH 23, 2020

It was widely seen during the financial crisis, with lower than usual pricing from 2010 to 2012. But, if your metric is based on usage per end-user, rather than just calculating total number of end-users, the trend is pointing towards higher usage per end-user than you saw before, due to remote working. Pricing per year (i.e.

Learning System 58

Learning System System Compliance Training ILT 58

CLO Magazine

OCTOBER 11, 2013

When FMC Technologies experienced rapid growth in a business sector, its customer service performance suffered. As a result, they started from scratch to devise a new customer service management training program for the entire western region that would be measured by a simple metric: a Net Promoter Score. Did They Like It?

Customer Service 61

Customer Service Services Culture Custom 61

LifterLMS

MAY 9, 2022

Robert’s role at Cloudways is to run the WordPress business unit. They started out with sort of PHP and Magento as the initial two major business units and they added WordPress as a major business unit. And Robert is the director of that entire business unit and all things WordPress. What happened between 2012 and 2022?

Open Source 94

Open Source Hosting Community Open 94