article thumbnail

Podcast 34: Online Customer Education Success – With Brittany Tamul of ArrowStream

Talented Learning

When getting started, be sure to define success metrics to benchmark at the outset and measure over time. Our technology is typically used by supply chain teams – procurement, distribution and logistics specialists – to optimize their daily tasks, as well as long-term value-adds for their organization. I love metrics.

article thumbnail

What Happens in the Classroom Doesn’t Stay in the Classroom

CLO Magazine

A regular on the LearningElite list since 2013, this year KPMG cracked the Top 5. Agile learning is especially important to KPMG, as one of its key metrics is retention. That’s why having a team of measurement specialists and experts in valuable. Photo by Will Byington.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

3 Reasons to ditch SCORM and embrace mobile-focused microlearning

Ed App

Tin Can subsequently evolved into xAPI which came out in 2013 and offers many more features than SCORM. The creator won’t be able to tweak elements as they’re unlikely to see any completion metrics and if the owner ever wants to update anything, they’ll have to pay even more money and wait even more time to get it back.

SCORM 40
article thumbnail

Online Training vs Instructor-Led Training: Which is More Effective?

Training Orchestra

Software of this nature would soon become sophisticated as new developments would go beyond LMS capabilities and include further consultation by HR professionals, learning specialists, psychologists, software developers, and instructional designers. Training interactions with L&D were still needed to measure changes in job performance.

article thumbnail

The Customer Education Experts Directory

learnWorlds

Services: Leadership, Customer Success, Customer Experience, and Emotional Intelligence, Revenue Growth Onboarding & Implementation Customer Success Metrics, Renewals & Retention Automation & Tech Touch Team Building. Location: San Francisco, California, United States. Founder of Growth Molecules, a management consulting firm.

Expert 52
article thumbnail

Karen Kocher: KISS and Tell at Cigna

CLO Magazine

Fresh from Michigan State University, she joined health care company Aetna as a medical cost containment specialist. From 2009 to 2013, Cigna’s compound annual growth rate increased significantly along with its revenue and earnings. “Nobody’s going to tell you that it’s all about learning and development.

Score 42