CLO Magazine

APRIL 19, 2017

There are five possible causes for failed alignment and results: Ineffective reporting structures for learning functions: According to the CIPD report, alignment is lower in organizations where learning and development is part of generalist HR activities.

Learning Strategy 97

Learning Strategy Action Learning Strategy Blended Learning 97

CLO Magazine

SEPTEMBER 11, 2013

Learning and development organizations can adopt business metrics such as profitability, top-line revenue growth and bottom-line improvements instead of simply measuring correlations. Proponents of strong program evaluation argue that learning goals must be aligned with key performance indicators, or KPIs.

Metrics 54

Metrics Behavior Leadership Consulting 54

CLO Magazine

OCTOBER 11, 2013

But, as he partnered with Linkage principal consultant Madelyn Yucht, they realized that customer satisfaction scores would only go up when quality of process execution and delivery improved. Editor’s note: the author works for Linkage). Further, the positive effects of the training had to be measurable and have a lasting effect.

Customer Service 61

Customer Service Services Culture Custom 61

CLO Magazine

MAY 3, 2013

The CLO is strategically positioned to focus on business objectives, outcomes and costs. Successful chief learning officers understand that business longevity is defined by an ability to innovate and adapt. If the investment can be better spent in another area with more impact, then learning should gladly offer up the budget.

Suite 66

Suite CLO Examples Consulting 66