CLO Magazine

APRIL 19, 2017

Further, CLOs need to know how learning drives business-centric concerns like revenue and market penetration. Employee engagement and satisfaction are important, but those common learning metrics make it difficult to relate learning efforts to business objectives.

Learning Strategy 97

Learning Strategy Action Learning Strategy Blended Learning 97

IT Training Department Blog

OCTOBER 12, 2023

This may include engagement metrics, assessment scores, completion rates, or something else entirely. Learning analytics is all about getting the right data and knowing what to do with it to tell a meaningful story. How can you look for success if you don’t know what you’re aiming to achieve?

Analytics 113

Analytics Compliance Training Effectiveness Training 113

CLO Magazine

SEPTEMBER 11, 2013

Learning and development organizations can adopt business metrics such as profitability, top-line revenue growth and bottom-line improvements instead of simply measuring correlations. Proponents of strong program evaluation argue that learning goals must be aligned with key performance indicators, or KPIs.

Metrics 54

Metrics Behavior Leadership Consulting 54

CLO Magazine

OCTOBER 11, 2013

But, as he partnered with Linkage principal consultant Madelyn Yucht, they realized that customer satisfaction scores would only go up when quality of process execution and delivery improved. Editor’s note: the author works for Linkage). Further, the positive effects of the training had to be measurable and have a lasting effect.

Customer Service 61

Customer Service Services Culture Custom 61

CLO Magazine

MAY 3, 2013

If the investment can be better spent in another area with more impact, then learning should gladly offer up the budget. With a single-minded focus on investment showing ROI, the CLO becomes an unbiased business partner, strategic consultant and team player in the C-suite. Coined a decade ago by the U.S.

Suite 66

Suite CLO Examples Consulting 66