Jay Cross

APRIL 6, 2013

Knowledge work has evolved into keeping up and taking advantage of connections. As standalone companies realize that they’re really extended enterprises, co-learning with customers and stakeholders becomes important as everyone faces the future together. An effective community of practice is like a beehive.

Social Networks 83

Social Networks Social Network Communities of Practice Lesson 83

Jay Cross

AUGUST 7, 2009

Networks reduce transfer costs to zero, enabling companies to focus on what they do best while outsourcing what others can do better. Some cutting-edge corporations are adopting a new bundle of practices — let’s call them informal learning 2.0 — in order to improve operating efficiency by: • Slashing time to performance.

Learning 2.0 75

Learning 2.0 Informal Learning Informal Cognitive 75

Jay Cross

MARCH 19, 2012

Xerox Learning, DDI, Forum Corporation, and hundreds of other “instructional systems companies” sprung up. Adopting new models of learning. Consultant and management theorist Dave Snowden has come up with a framework for management practice in complex environments. Learning while working, not separate from working.

Authoring Tools 46

Authoring Tools CD-ROM Compliance Training DDI 46

Jay Cross

JUNE 28, 2009

At the same time, we are shifting into an era in which knowledge work and learning occur where re-engineered business processes collide with a participative and interactive ecology of information flows. Companies also use ROI to evaluate past performance. Adopting F.W. It ties actions to intended results.

ROI 66

ROI Social Networks Network Authoring Tools 66

Jay Cross

MARCH 14, 2010

Supporting participation in professional communities of practice. The need for coordinated action led to working hours, the urban workforce, specialization of jobs, the quest for efficiency, and the separation of management and workers. In knowledge work, overwork leads to stress and a reduction in cognitive acumen.

Business 52

Business Metrics Director Knowledge Worker 52