Jay Cross

APRIL 6, 2013

Knowledge work has evolved into keeping up and taking advantage of connections. As standalone companies realize that they’re really extended enterprises, co-learning with customers and stakeholders becomes important as everyone faces the future together. An effective community of practice is like a beehive.

Social Networks 83

Social Networks Social Network Communities of Practice Lesson 83

Jay Cross

AUGUST 7, 2009

Networks reduce transfer costs to zero, enabling companies to focus on what they do best while outsourcing what others can do better. In a networked corporation, there is scant difference between knowledge work and learning. Business success depends on them working together rather than as individuals.

Learning 2.0 75

Learning 2.0 Informal Learning Informal Cognitive 75

Jay Cross's Informal Learning

FEBRUARY 16, 2009

Old-style training enraged many managers because it was separate from work. Why isn’t Sally at work today? It needn’t be this way, particularly since knowledge work and learning are nearly indistinguishable. Most corporate learning today can take place simultaneously with work. Because she’s in training.

Instructional Design 46

Instructional Design Agile Instructional Instruction 46

Jay Cross

MARCH 19, 2012

Xerox Learning, DDI, Forum Corporation, and hundreds of other “instructional systems companies” sprung up. Furthermore, given the increasingly reciprocal nature of knowledge work, they will have to know how to teach. Concepts at work in pull learning include: Learning on demand, immediate reinforcement.

Authoring Tools 46

Authoring Tools CD-ROM Compliance Training DDI 46

Experiencing eLearning

NOVEMBER 19, 2009

In chat: Moderator (Tony Karrer): In some ways – we are spending more time learning – if we aren’t learning, we should examine if it’s a good use of our Knowledge Work time. Very few companies have strategy for social media–many say it won’t work in their culture. Now, new tools.

LearnTrends 262

LearnTrends microlearning Learning Objects PLE 262

Jay Cross

JUNE 28, 2009

At the same time, we are shifting into an era in which knowledge work and learning occur where re-engineered business processes collide with a participative and interactive ecology of information flows. Companies also use ROI to evaluate past performance. The impacts of collaboration-based knowledge work are accelerating.

ROI 66

ROI Social Networks Network Authoring Tools 66

Jay Cross

MARCH 14, 2010

Supporting participation in professional communities of practice. We recently toured a corporate headquarters where staying late at work was prized by managers. In knowledge work, overwork leads to stress and a reduction in cognitive acumen. . • Conduct a learning culture audit. Encouraging learning relationships.

Business 52

Business Metrics Director Knowledge Worker 52