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Customer Relationship Management (CRM) and Learning Ecosystems

Instancy

Traditional CRM solutions tracked contact management, lead management, email, and social media. Consider adding functionality to your CRM such as marketing automation, online reputation management or the voice of the customer. Data analytics are important throughout the product life cycle. Build brand loyalty.

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[from gminks] Social Learning Measurement : eLearning Technology

Tony Karrer

My earlier article that catalogs some of these concerns I think is still valuable, though it too misses much. Your article is a good one to go back to - although I have some disagreements with things in the article and we both I think are challenged with figuring out exactly what we can and should do around measurement of this stuff.

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195 posts about MOOCs

Jay Cross

And I should hear note that I’m posting this in order to: (1) recommend Siva’s article, and (2) make an obvious point about MOOCs. s Top articles on Working Smarter JAY CROSS | FRIDAY, DECEMBER 28, 2012. 50 best articles on Working Smarter for the first half of 2012 JAY CROSS | MONDAY, JULY 2, 2012. MORE >> 154 Tweets.