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Customer Relationship Management (CRM) and Learning Ecosystems

Instancy

Traditional CRM solutions tracked contact management, lead management, email, and social media. Consider adding functionality to your CRM such as marketing automation, online reputation management or the voice of the customer. We will include it in a future article. Build brand loyalty. Do good work.

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[from gminks] Social Learning Measurement : eLearning Technology

Tony Karrer

number of posts, how often people read them, quality ratings) are going to be especially useful for helping us improve our social-media designs (and support), but NOT so helpful to prove/show cost-benefit, AND certainly very little to actually improve learning. In your article, I fear that we are looking at eLearning 2.0

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195 posts about MOOCs

Jay Cross

And I should hear note that I’m posting this in order to: (1) recommend Siva’s article, and (2) make an obvious point about MOOCs. Social Media: An Interview STEPHEN DOWNES: HALF AN HOUR | THURSDAY, FEBRUARY 23, 2012. s Top articles on Working Smarter JAY CROSS | FRIDAY, DECEMBER 28, 2012. MORE >> 154 Tweets.