Bob Mosher: Performance Support and Learning at the Moment of Need #ls2010
Learning Visions
MARCH 23, 2010
We should be more caught up in what they DO once they leave your training program. Jay Cross wrote a great book on it. FAQs Help Desk SIMS Pod casts coaching ereference webinars recorded webinars instant messaging. DESIGN From Allison’s book: there’s before , during , and after the moment of need. Don’t use the name.
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