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What is customer training? Benefits and how to successfully create it

Matrix

Depending on what your organization provides, customer training can take various forms: onboarding, brochures, self-paced e-learning modules, how-to videos, searchable knowledge bases, customer support, and certification programs. This is why, in addition to support, a quality customer training program is preferable. CYPHER LEARNING.

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How to Attract Female Employees to Your Company – and Retain Them!

Avilar

For decades, companies such as IBM, Genentech, and Salesforce have been held up as models for attracting, retaining, and developing female talent – and promoting gender equity in the workplace. . Because having women in the workforce is good business. Then, the pandemic turned so many businesses upside down. In meetings.

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Top 10 eLearning Predictions 2011 #LCBQ

Tony Karrer

The role of the learning leader is shifting from being a program manager to a solution architect. In the Business of Learning , I asked: While training as a publisher of courses and courseware faces an increasingly challenging market, what other things can learning businesses successfully sell to internal or external customers?

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eLearning Conferences

Tony Karrer

JANUARY 2009 January 3-4, 2009 New Presidents Program , sponsored by the Council of Independent Colleges, Hyatt Regency Coconut Point, Bonita Springs, Florida, USA. link] February 16-20, 2009 EDUCAUSE Management Program , Tempe, Arizona, USA. link] Off-Campus Library Services Conference, 14 th annual, will be held in 2010.

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eLearning Conferences 2011

Tony Karrer

link] January 7-9, 2011 International Conference on e-Education, e-Business, e-Management and e-Learning (IC4E), Mumbai, India. link] January 30-February 3, 2011 Lotusphere , 18 th annual, sponsored by IBM, Walt Disney World Swan and Dolphin Resort, Orlando, Florida, USA. https://tekri.athabascau.ca/analytics/ link] As of Nov.

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Enterprise Mobile Learning 2011 - Year in Review

mLearning Trends

As I stated in the previous post assessing my 2010 predictions, the size and complexity of mobile learning projects/programs will continue to expand across all geographical and line-of-business boundaries. If 2010 was the year of the pilot, 2011 will be the year of the deployment. Target Missed! Bullseye #3.

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The Changing Face of Work and Workplace Learning

ID Reflections

Companies take birth and vanish; business models come and go; technology appear, evolve and transform everything. Here are five things/phenomenon that did not exist five years back (at least not in the way we know them today): IBM''s Watson, the AI driven robot that interacts with humans on human terms (in natural language).

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