Tony Karrer

DECEMBER 2, 2008

To help clarify this and to begin thinking through implications for Work Literacy Skills , I went back through a couple of different sources. Thomas Davenport classifies Knowledge Work Types in Thinking for a Living: How to Get Better Performances And Results from Knowledge Workers using a variety of classifications.

Knowledge Work 131

Knowledge Work Knowledge Cognitive Knowledge Worker 131

Jay Cross's Informal Learning

DECEMBER 17, 2008

It’s a dog’s breakfast of acquiring skills, information, knowledge, savoir faire, and more. Its dimensions are emotional, cognitive, physical, sensory, and social. Workers were then expected to do them; the less variation, the better. Innovation was not a worker’s responsibility.

Knowledge Worker 57

Knowledge Worker Learning Performance Support Cognitive 57

Jay Cross

DECEMBER 26, 2008

Knowledge workers have replaced factory workers. Shareholders owned the factories, but workers own their minds. Information spreading through network connections empowers workers to make decisions and take responsibility for them. Give workers the resources and challenge them to do what’s required.

Social Networks 36

Social Networks CLO Mash-up Mashups 36