Jay Cross

APRIL 6, 2013

Knowledge work has evolved into keeping up and taking advantage of connections. A Community of Practice (CoP) is a social network of people who identify with one another professionally (e.g. Members of CoPs develop and share knowledge, values, recommendations and standards. Effective managers make stretch.

Social Networks 83

Social Networks Social Network Communities of Practice Lesson 83

Learnnovators

OCTOBER 8, 2015

Whether from market research or client request, at some point an initial goal is determined. This is then fleshed out with a combination of conversations with a SME and/or a suite of documents and presentations that constitute subject matter knowledge. The typical process starts with the source of an overarching objective.

Design 133

Design eLearning Strategy eLearning Cognitive 133

Jay Cross

AUGUST 7, 2009

Some cutting-edge corporations are adopting a new bundle of practices — let’s call them informal learning 2.0 — in order to improve operating efficiency by: • Slashing time to performance. Developing more informed marketing partners. In a networked corporation, there is scant difference between knowledge work and learning.

Learning 2.0 75

Learning 2.0 Informal Learning Informal Cognitive 75

Jay Cross

MARCH 19, 2012

Workers at the the bottom of the traditional organizational pyramid are those who interact closest with their environment (market, customers, information). To be effective today they need to be constantly probing and trying out better ways of work. Concepts at work in pull learning include: Learning on demand, immediate reinforcement.

Authoring Tools 46

Authoring Tools CD-ROM Compliance Training DDI 46

Jay Cross

JUNE 28, 2009

At the same time, we are shifting into an era in which knowledge work and learning occur where re-engineered business processes collide with a participative and interactive ecology of information flows. Stock market investors value Google at $125 billion. The impacts of collaboration-based knowledge work are accelerating.

ROI 66

ROI Social Networks Network Authoring Tools 66

Jay Cross

MARCH 14, 2010

The learned worker enjoys the fulfillment of a job well done, the rewards that go with high performance, and the accumulation of marketable skills. Our market driven world drives people to increase their personal marketability. Supporting participation in professional communities of practice. Free agents.

Business 52

Business Metrics Director Knowledge Worker 52