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20 hot resources for customer-facing social media

E-Learning Provocateur

Someone asked me recently where they can learn more about customer-facing social media; or in other words, social media used to engage externally with customers rather than internally with colleagues. Social Media Club. 7 Australian Social Media Examples & Case Studies. Social Media 101.

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THIS is What Social Learning Looks Like

bozarthzone

@MikeHale: You can get a premium template for $100 and tweak it, you don't need to do a whole custom design. So many organizations show interest in Twitter and other social tools, but then worry about making online conversations private, or locking them up inside the company's firewall. Maybe not in public.

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Informal learning: Why it matters to a business

ProProfs

The emergence of social media challenged businesses to optimize performance in many areas but what they should certainly be given credit for is making companies dependent on this viable medium beyond what they could have ever imagined. Empowers learning on social media.

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Profile of a learning architect: Tiina Paju-Pomfret

Clive on Learning

A portfolio of learning assets was created, which included ‘above the line’ learning interventions (instructor-led classroom and online classroom) as well as ‘below the line’ (e-learning, email and phone support, with corporate social networking groups). A good example would be Bupa’s course on time management using Outlook.

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Web 2.0 Applications in Learning

Tony Karrer

There were about 7 examples mentioned including Intuit using a Wiki-like system for customers to ask questions/get advice around taxes, using a group blog with students prior to a formal learning event, the US Army's use of collaboration tools to share best practices in Iraq, and several others. Choose the top 3-5. No anonymous users.

Wiki 105
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SEO for WooCommerce: 4 best WooCommerce SEO strategies

The Be-all and End-all Guide to Creating a Supreme LearnDash LMS

That’s right, in terms of ROI, only email marketing beats SEO because it works with customers who are already engaged. With SEO for WooCommerce, you won’t have to pay for every conversion like in paid ads or compete in creating the most eye-catching content like on organic social media.