CLO Magazine

MAY 14, 2024

We take the best clinician, the best software engineer, the best accountant or the best customer service representative and promote them into management. Future revisions include a real-time case study, more trust-building tactics and more detailed conversations around resolving conflict.

Teams 47

Teams Expert Case Study Metrics 47

Ed App

APRIL 29, 2022

This soft skill example is especially important for industries like sales and customer service that involve constant communication with customers. Being well-versed in communicating in a simple and easy-to-understand manner allows you to effectively address customer needs and avoid further misunderstandings.

Examples 72

Examples Skills Problem Customer Service 72

TalentLMS

MARCH 3, 2020

New, often tech-enabled, products and services enter the market. Consumer needs shift and expectations keep rising — because customers themselves have changed and are savvier than ever before. Know your customers. They still won’t work if sales employees are unaware of your customers’ needs.

Sales 52

Sales Blended Learning Virtual Classroom Tips 52

learnWorlds

OCTOBER 18, 2022

Disputes between coworkers or customers are inevitable, but they don’t have to turn into full-blown conflicts if handled correctly. Conflict resolution training can teach employees to handle disagreements effectively and also provide excellent customer service. Strengthen engagement & trust. Conflict resolution.

Skills 52

Skills Blended Learning Simulations Authoring Tools 52

Continu

SEPTEMBER 28, 2018

Management is difficult, no matter what field you work in. And that takes a lot of work. Different personalities, work styles, motivations, and backgrounds mean people work differently. And as a manager, it’s your job to get them to work together. Remote work adds a few complications: Communication.

Teams 45

Teams Management Tips Culture 45

CommLab India

JULY 6, 2016

The difference in working styles between companies in India compared to companies in the West and elsewhere can lead to reduced efficiency. This can be avoided if both the parties make efforts to understand each other’s culture, norms, and customs. Their attitude towards work must also be assessed. Cultural differences.

Outsource 66

Outsource vendor Expertise Project 66