Training vs. Learning and the Role of Mobile Devices
Dashe & Thomson
NOVEMBER 24, 2010
Through an interview with John Congemi, senior manager of retail learning and development, we learn that all training initiatives at Best Buy now center on the three pillars of ROLE: freedom, co-creation and a robust library of learning content. Customers don’t want to be sold but they love to buy. Liam McCoy: Thanks for this.
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