Ed App

DECEMBER 14, 2022

Another knowledge sharing platform you can add to your list is Bloomfire. Through its rich text editor, you can generate material on any topic, whether it’s about healthcare compliance , cyber security , customer service , and more. The post 10 Knowledge Sharing Platforms appeared first on EdApp Microlearning Blog.

Knowledge 52

Knowledge Platform Authoring Tools Confluence 52

Learning Pool

JANUARY 16, 2024

There are three main types of learning objectives for corporations: Knowledge-based: These concentrate on imparting information, facts, and knowledge to deliver a better understanding of the organization’s products and processes. The audience is not only the product team but also marketing, sales, and customer service.

Corporate Learning 52

Corporate Learning Compliance Training Diversity Training Performance Support 52

Learning Pool

JANUARY 16, 2024

There are three main types of learning objectives for corporations: Knowledge-based: These concentrate on imparting information, facts, and knowledge to deliver a better understanding of the organization’s products and processes. The audience is not only the product team but also marketing, sales, and customer service.

Corporate Learning 52

Corporate Learning Compliance Training Diversity Training Performance Support 52

WhatFix

MAY 11, 2023

Workplace training sharpens the skills and knowledge of employees, which results in a boost in their morale and adds a sense of job satisfaction (as well as security). In-person group training sessions for soft skills training like customer service, team-building, and client management. Information on safety procedures.

Harassment Training 97

Harassment Training Diversity Training Compliance Training Sexual Harassment Training 97

Lemonade

SEPTEMBER 10, 2019

For example, if you are creating a course on customer service skills, you probably don’t want to use a lot of quiz format games. The format of the role-play game is better suited to the content in this case because it’s soft-skill based.

Cognitive 41

Cognitive Quiz Training Train 41

Lemonade

SEPTEMBER 10, 2019

For example, if you are creating a course on customer service skills, you probably don’t want to use a lot of quiz format games. The format of the role-play game is better suited to the content in this case because it’s soft-skill based.

Cognitive 40

Cognitive Quiz Training Train 40

Instancy

APRIL 4, 2022

Chatbots are helpful in various customer engagement processes, including customer service, eCommerce purchases, answering frequently asked questions, product consultation, data collection, etc. On the other hand, AI bots can predict the customers’ moods and interact with them according to their situation.

Guide 52

Guide eLearning Consultant Association Learning Management System Authoring Tools 52

ProProfs

OCTOBER 26, 2022

This is how much Accenture estimates US companies lose each year due to customer churn stemming from poor customer service. . From creating a high-quality product or service to conducting savvy marketing campaigns – there are several ways to make people fall in love with your brand. . Industry Knowledge .

Customer Service 52

Customer Service Assessment Services Custom 52

Cinecraft

OCTOBER 8, 2020

Tonya manages a group of call center employees and is in the process of updating the training after her company announced new privacy and security policies. Based on testing, the company anticipates some frustration from customers because the new procedures require extra identity verification steps.

Blended Learning 40

Blended Learning Blended Learning Strategy eLearning Strategy 40

Instancy

APRIL 4, 2022

Chatbots are helpful in various customer engagement processes, including customer service, eCommerce purchases, answering frequently asked questions, product consultation, data collection, etc. On the other hand, AI bots can predict the customers’ moods and interact with them according to their situation.

Guide 52

Guide eLearning Consultant Association Learning Management System Authoring Tools 52

ProProfs

MARCH 19, 2021

Improved Customer Service. Soft skills for customer service such as empathy, active listening, patience, and decisiveness can only be nurtured and improved through training and practice. Customers usually feel delighted when they work with employees who understand their pain points and resolve them in record time. .

Skills 52

Skills Develop Authoring Tools Diversity Training 52

SweetRush

JULY 28, 2022

the entire customer service division needs active listening skills), it may be more cost-effective to look for a ready-made solution. Box-checking compliance and regulatory topics such as GDPR, sexual harassment prevention, and IT security all come to mind. With that in mind, if your need is isolated to one or two people (e.g.,

Sexual Harassment Training 69

Sexual Harassment Training Compliance Training Harassment Training Diversity Training 69

ProProfs

DECEMBER 23, 2020

Among employees, those who work as healthcare professionals, delivery agents, customer service agents, law enforcement officers, public service workers, and alone or in small groups carry higher risks. Company Policies. Security Measures. Implement a Non-Violent Workplace Policy.

Sexual Harassment Training 52

Sexual Harassment Training Harassment Training Compliance Training Training 52

TechSmith Camtasia

MAY 22, 2018

We have helped our customers share videos to their storage destination, and learned a lot in the process. Many of our customers place content in learning management systems, knowledge bases, and self-hosted solutions specific to their company or institution. Some customers also use Screencast for podcast storage.

Screencast 75

Screencast Platform Video Jing 75