Tony Karrer

MARCH 16, 2009

But there was another significant trend in the answers… Learning and Work Converge In a world where Knowledge Work and Learning is Inseparable , finding ways to support and improve work is the same as finding ways to support and improve learning. Jay Cross in Ten Years After puts it: In a knowledge society, learning is the work.

eLearning Consultant 103

eLearning Consultant Consulting Job Management 103

Tony Karrer

JULY 21, 2010

I received a question this week related to Discussion Forums for Knowledge Sharing at Capital City Bank : I successfully launched a discussion forum for a small group of lending assistants within my bank. One of the things that this group has identified as one of their “problems” is that they receive too many emails.

Forum 115

Forum Social Networks Discussion Case Study 115

ID Reflections

JULY 20, 2011

Active lurkers also include those people who may visit a customer support community and find a solution to their problem without contributing to the community. Those people derive a lot of value from that community interaction and so does your company since they do not clog up your customer call center. This happens due to various reasons.

Communities of Practice 203

Communities of Practice IBM Community Jive 203