From the Coleface

JANUARY 24, 2013

You may have noticed that more and more websites are allowing you to download appointments into your calendar e.g. www.nationalrail.co.uk lets you get the train time you have looked up straight into Outlook with just the click of a button. Though the technology for sending iCalendar files (.ics) from the internet to your Outlook is by no means new, it’s a great example of people thinking through what the user journey is and making smart use of technology to make it effortless.

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From the Coleface

JANUARY 10, 2013

Now that the festive season is becoming a distant memory and the kids are back at school, the magic fabric of Christmas has begun to fray a bit in the Cole household. And I admit, I’m to blame. Let me try to explain… It all began with me telling my children that if you’re good, Santa will fill your stocking with presents. If you’re bad, he’ll swap one or more of those presents for potatoes (I know of some families who prefer to threaten coal, but as a threat is some

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