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How to Retrain for a Second Career

CLO Magazine

The question is: can management be confident they’ll perform as well in a new role? Who You Are, What You Do The fact that an employee excelled in a previous function doesn’t necessarily mean the job was optimally suited to his or her natural style; many learn to perform well in roles that are less than ideal.

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How to Conduct a Customer Service Assessment

ProProfs

Customer service assessments provide a quick and easy way to analyze skills and attitudes crucial for customer service roles. Customer service assessments test a job candidate’s or employee’s skills, knowledge, or temperament relevant to a customer service agent and other similar customer-facing roles. . Cognitive Skills .

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What Is a Behavioral Assessment & How to Conduct It

ProProfs

This assessment can throw light on employees’ personality traits , attitudes, working styles, adaptability, willingness to learn, and leadership capacities. Apart from other aspects, the assessment predicts how employees will behave in certain work situations. Adaptability. Team player. Problem-solving ability.