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How to Retrain for a Second Career

CLO Magazine

Psychologist Carl Jung’s theory of personality type, as presented by the Myers-Briggs Type Indicator (MBTI) instrument, identifies four such preferences: • How people are energized and whether they tend to focus their cognitive energy externally (extroversion) or internally (introversion).

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How to Conduct a Customer Service Assessment

ProProfs

Customer service assessments provide a quick and easy way to analyze skills and attitudes crucial for customer service roles. Cognitive Skills . Customer service representatives face tricky situations every day requiring cognitive abilities, such as: Logical reasoning . Friendly attitude . Critical thinking. Curiosity .

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What Is a Behavioral Assessment & How to Conduct It

ProProfs

This assessment can throw light on employees’ personality traits , attitudes, working styles, adaptability, willingness to learn, and leadership capacities. These pre-employment and pre-training behavioral assessments help you measure the following in employees: Attitude. cognitive ability quiz. Adaptability.