article thumbnail

Split-tasking vs. Multitasking – The New Way to Get Things Done

KnowledgeCity

Do you consider yourself a multitasker? Of course you are a multitasker – or are you? Multitasking was once the darling of the workplace, using the latest tools to get more things done at the same time. Multitasking was once the darling of the workplace, using the latest tools to get more things done at the same time.

article thumbnail

How to Conduct a Customer Service Assessment

ProProfs

Cognitive Skills . Customer service representatives face tricky situations every day requiring cognitive abilities, such as: Logical reasoning . Multitasking ability . A customer service representative with excellent cognitive abilities can process and recall information quickly. Critical thinking. Attention to detail .