Remove Collaboration Remove Innovation Remove Multitasking Remove Work Styles
article thumbnail

How to Conduct a Customer Service Assessment

ProProfs

From time to time, customer service representatives may need to collaborate with other employees in their own and other departments. Having great teamwork skills makes for effective, fruitful collaboration, which improves the quality and efficiency of customer service. . Multitasking ability . View This Assessment.

article thumbnail

Unlocking Potential: Managing and Motivating Across Generations

PDG

For the first time in history, there are now five generations working side-by-side : Traditionalists, Baby Boomers, Generation X, Millennials, and Generation Z. Each generation has its own set of values, attitudes, expectations, and work styles shaped by the technological, social, and cultural influences they grew up with.