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Success Formula for Discussion Forums in Financial Services

Tony Karrer

. - Business Casual , October 29, 2008 Making Intranet Discussion Groups Effective - eLearning Technology , June 15, 2006 Requirement to Social Learning Adoption #2 - Compatibility - Engaged Learning , February 24, 2009 The Holy Trinity: Leadership Framework, Learning 2.0 &

Forum 115
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Come Together

Jay Cross

Expertise locators connect workers to people with answers; social software connects them with friends and colleagues. Communications from one medium are often incompatible with another. Information is not captured for reuse or the building of peer-rated FAQs. For example, bloggers may not communicate well with IM users.

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Co-creation

Jay Cross

At a bare minimum, the first ones to go down a new path could leave breadcrumbs for others to follow by recording their finding in an FAQ. The “Community&# topic turned out to cover many potential topics: collaboration. social software apps. Communities of Practice. social network analysis.