The Training by Nelle Blog | Corporate Training and Consulting

MARCH 15, 2022

According to a 2015 study by the Electronic Journal of Business Ethics and Organization Studies, the average turnover at call centers globally is 35-50%. legal/privacy FAQs, or code of conduct). Being a call center agent is a tough job. So, what’s causing agents to burn out so quickly?

Code of Conduct 52

Code of Conduct Score Customer Service Training 52

Tony Karrer

MARCH 3, 2008

Method Count Percent Alongside Formal Learning 26 63% Process Information / Training 22 54% Frequently Asked Questions (FAQ) / Support Information 18 44% Commonly used resources, URL's to applications, documentation, Contact Information, etc. Honey Pots - Create pages that people are likely to update such as Common Support Issues, FAQ, etc.

Wiki 105

Wiki Web Social Networks Authoring Tools 105

Experience API

JUNE 11, 2015

For privacy reasons, a hashed version of the email address can also be used. Answer: This is actually the third question in our Tech Overview FAQ on tincanapi.com. You’d need to keep a journal of your learning experiences, perhaps supported by a bookmarklet to tag websites and a mobile app to photograph/video/record real world events.

xapi 40

xapi Authoring Tools SCORM ADL 40