Remove IBM Remove Informal Remove Network Remove Off-shore
article thumbnail

What is customer training? Benefits and how to successfully create it

Matrix

However, these solutions are not always great since state-of-the-art AI is rather costly, and off-shore call centers may come with m ore disadvantages than perks. Red Hat is an American IBM subsidiary that offers open-source software products to enterprises. Customer training best-practice examples. Customer training done right.

article thumbnail

eLearning Conferences

Tony Karrer

All the information below was obtained from Internet sources and announcements in educational journals. If possible, please do not remove the contact information when you re-distribute the list as that is how I receive updates and corrections. Multimedia Computing and Networking (MMCN) , 16 th annual, San Jose, California, USA.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Top 10 eLearning Predictions 2011 #LCBQ

Tony Karrer

open up exciting opportunities for people to access relevant information where and when they require it. Learning leaders will be more focused on relevancy of information. Twitter, Yammer), wikis, blogs, discussion groups, etc. Of course, you can’t look at learning in 2011 without mentioning mobile learning.

article thumbnail

eLearning Conferences 2011

Tony Karrer

If possible, please do not remove the contact information when you re-distribute the list as that is how I receive updates and corrections. link] December 4-7, 2010 Technology Information Education Services (TIES) Educational Technology Conference, Minneapolis, Minnesota, USA. If you publish the list on the web, please note its source.

article thumbnail

Enterprise Mobile Learning 2011 - Year in Review

mLearning Trends

Not only did we witness many IT organizations allowing non-BlackBerry devices like iOS and Android handsets onto their networks, several historical “BB only shops” moved to cut the venerable BlackBerry totally out of their long-term device strategies. Private Social Networks Win Over Public. Prediction #6. Target Missed!

article thumbnail

The Changing Face of Work and Workplace Learning

Learnnovators

Here are five things/phenomenon that did not exist five years back (at least not in the way we know them today): IBM’s Watson, the AI driven robot that interacts with humans on human terms (in natural language). On March 1, 2011, IBM announced the IBM SmartCloud framework to support Smarter Planet.”

article thumbnail

The Changing Face of Work and Workplace Learning

ID Reflections

Here are five things/phenomenon that did not exist five years back (at least not in the way we know them today): IBM''s Watson, the AI driven robot that interacts with humans on human terms (in natural language). The nature of organizations with their hierarchical structure is already giving way to more networked and democratic workplaces.

Change 227