Remove IBM Remove Informal Remove Off-shore Remove Trends
article thumbnail

What is customer training? Benefits and how to successfully create it

Matrix

However, these solutions are not always great since state-of-the-art AI is rather costly, and off-shore call centers may come with m ore disadvantages than perks. Red Hat is an American IBM subsidiary that offers open-source software products to enterprises. Customer training best-practice examples. Set customer training goals.

article thumbnail

Top 10 eLearning Predictions 2011 #LCBQ

Tony Karrer

open up exciting opportunities for people to access relevant information where and when they require it. 10 Predictions for 2011: Trends that Will Reshape the Training Industry Total spending for training services will increase by an estimated 7-9%. Twitter, Yammer), wikis, blogs, discussion groups, etc.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

eLearning Conferences

Tony Karrer

All the information below was obtained from Internet sources and announcements in educational journals. If possible, please do not remove the contact information when you re-distribute the list as that is how I receive updates and corrections. Note also that some events will be cancelled at a later date. Thanks for your cooperation.

article thumbnail

eLearning Conferences 2011

Tony Karrer

If possible, please do not remove the contact information when you re-distribute the list as that is how I receive updates and corrections. link] December 4-7, 2010 Technology Information Education Services (TIES) Educational Technology Conference, Minneapolis, Minnesota, USA. If you publish the list on the web, please note its source.

article thumbnail

Enterprise Mobile Learning 2011 - Year in Review

mLearning Trends

One year ago today, I offered nine predictions running the gamut of hardware, software, industry players and general market movements based on trends we were experiencing in the commercial mobile learning marketplace; here’s my analysis of where these predictions landed twelve months later. Prediction #1 - mLearning Engagements Expand.

article thumbnail

The Changing Face of Work and Workplace Learning

Learnnovators

Here are five things/phenomenon that did not exist five years back (at least not in the way we know them today): IBM’s Watson, the AI driven robot that interacts with humans on human terms (in natural language). On March 1, 2011, IBM announced the IBM SmartCloud framework to support Smarter Planet.”

article thumbnail

The Changing Face of Work and Workplace Learning

ID Reflections

Here are five things/phenomenon that did not exist five years back (at least not in the way we know them today): IBM''s Watson, the AI driven robot that interacts with humans on human terms (in natural language). But I see this as an emerging trend. You don''t program Watson; you work with Watson".

Change 227