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Navigating the new normal: Adapting in the age of AI and hybrid work models

CLO Magazine

In an era where the boundaries of work and technology continually blur, the landscape of the workforce is undergoing a seismic shift. As automation becomes a steadfast companion and hybrid work models redefine our conception of the workplace, understanding and adapting to these changes is not just an option, but a necessity.

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Inclusive Learning to Address the Diverse Needs in Workforce Development

Hurix Digital

Any business that hopes to remain afloat in the long term must invest in innovation. What drives consistent innovation is pushing for workforce development. This helps align the skills of employees with the short- and long-term goals of the organization. They are: 1.

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The Top 10 Ways to Enhance Soft Skills with Employee Training

learnWorlds

Conflict resolution training can teach employees to handle disagreements effectively and also provide excellent customer service. From as early as the recruitment phase, companies prioritize soft skills in new hires and often dig deep into a candidate’s resume to find those key competencies that are essential to the workplace.

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The Switch

Melon Learning

Successfully hurdling through various working styles and viewpoints was key. When I was managing the training and development team of one of the biggest employers in our country, I remember how often our HR colleagues would think that we’re having a bit too much fun for their taste. And it was very much so.

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How to Conduct a Customer Service Assessment

ProProfs

This is how much Accenture estimates US companies lose each year due to customer churn stemming from poor customer service. . From creating a high-quality product or service to conducting savvy marketing campaigns – there are several ways to make people fall in love with your brand. . What Is a Customer Service Assessment?