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What is Voice Analytics Software?

BigTinCan

Speech analysis via voice analysis solutions provides us with 38% of the equation. I haven’t seen a study I fully agree with yet, but we all agree that body language becomes less critical in remote settings (as harder to judge). Bring this group of 5-10 individuals together to develop your voice analysis coaching program.

Voice 106
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The New Learning Metrics: Demonstrating Business Value and Impact

Degreed

In that same study, organizations that reported having the strongest cultural orientation to data-driven insights and decision-making were twice as likely to have reported exceeding business goals in the prior 12 months. Senior executives and CEOs want their teams to lead with advanced analytics, according to Deloitte. Your Social Story.

Metrics 134
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8 Qualities to Look for When Choosing Instructors For Live Training

Training Orchestra

These can include: Balancing Ratios Namely student-instructor ratios and instructor-course ratios. Additionally, an observational study on learning satisfaction by Summers, Waigandt & Whitaker found that learners were significantly less satisfied with online learning delivery models compared with in-person instruction.

Quality 52
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2-Real-world elearning challenge: Improve call center customer satisfaction

SmartBuilder

Our client was receiving low call satisfaction scores. Their analysis revealed that CSRs weren’t escalating calls to supervisors at the appropriate times. As a result, callers weren’t getting their problems resolved quickly enough, and that’s why they were giving low scores. So that we will get higher scores on call resolution.

Custom 40
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Measure Work Readiness for Tomorrow’s Jobs

CLO Magazine

Based on data extracted from examinee scores from 2006 to 2011, ACT’s “Condition of Work Readiness,” published this year, highlights levels of work readiness and provides standards and benchmarks for targeted occupations during the next eight to 10 years. Each assessment has a score range of either 3 to 6 or 3 to 7.

Job 68
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eLearning Trends That Will Dominate In 2022

Instancy

Data like exam scores or training time spent is easily accessible through LMS. Real-time data is critical for the analysis of a learning program. Data collection, analysis, and reporting capabilities in LMS and LRS (Learning Record Stores) are becoming increasingly powerful, sophisticated, and far-reaching.

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eLearning Trends That Will Dominate In 2022

Instancy

Data like exam scores or training time spent is easily accessible through LMS. Real-time data is critical for the analysis of a learning program. Data collection, analysis, and reporting capabilities in LMS and LRS (Learning Record Stores) are becoming increasingly powerful, sophisticated, and far-reaching.