Jay Cross

APRIL 6, 2013

Effective managers make stretch. Knowledge work has evolved into keeping up and taking advantage of connections. As standalone companies realize that they’re really extended enterprises, co-learning with customers and stakeholders becomes important as everyone faces the future together. We learn to do the job on the job.

Social Networks 83

Social Networks Social Network Communities of Practice Lesson 83

Jay Cross

AUGUST 7, 2009

Effectiveness – Jay Cross. Networks reduce transfer costs to zero, enabling companies to focus on what they do best while outsourcing what others can do better. In a networked corporation, there is scant difference between knowledge work and learning. Published in Chief Learning Officer, August 2009.

Learning 2.0 75

Learning 2.0 Informal Learning Informal Cognitive 75

Jay Cross's Informal Learning

FEBRUARY 16, 2009

Sometimes it’s more effective to imbed the knowledge in the work than to plant it in the head of the worker. Old-style training enraged many managers because it was separate from work. Why isn’t Sally at work today? It needn’t be this way, particularly since knowledge work and learning are nearly indistinguishable.

Instructional Design 46

Instructional Design Agile Instructional Instruction 46

Jay Cross

MARCH 19, 2012

Mayo discovered the Hawthorne Effect, opening the study of motivation. Xerox Learning, DDI, Forum Corporation, and hundreds of other “instructional systems companies” sprung up. Understanding what type of environment we are working in (Simple, Complicated, Complex or Chaotic) lets us frame our actions. ASTD is born.

Authoring Tools 46

Authoring Tools CD-ROM Compliance Training DDI 46

Experiencing eLearning

NOVEMBER 19, 2009

From a 2008 microlearning conference “There is a need and pressure to learn continually due to rapid change in society and the economy…Knowledge gaps are widening.&#. Basic goal: make learning more effective through new media. To know if it’s effective. Discussion of Communities of Practice vs. Networks.

LearnTrends 262

LearnTrends microlearning Learning Objects PLE 262

Jay Cross

JUNE 28, 2009

At the same time, we are shifting into an era in which knowledge work and learning occur where re-engineered business processes collide with a participative and interactive ecology of information flows. Companies also use ROI to evaluate past performance. Make a hypothesis of cause and effect.

ROI 66

ROI Social Networks Network Authoring Tools 66

Jay Cross

MARCH 14, 2010

An executive, a manager, a training director, and a worker each have different but valid ways of evaluating the effectiveness of learning. Supporting participation in professional communities of practice. We recently toured a corporate headquarters where staying late at work was prized by managers. Executive management.

Business 52

Business Metrics Director Knowledge Worker 52