eLearning Industry

FEBRUARY 26, 2020

Experiential learning can make a huge impact when aptly integrated with your existing customer service training program. This post was first published on eLearning Industry. Discover all the benefits scenario-based learning entails for your organization.

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Customer Service Services Custom Benefits 88

BrainCert

FEBRUARY 2, 2024

Let's venture on an exciting journey into the dynamic convergence of two powerhouse systems that are reshaping the corporate landscape: Customer Relationship Management (CRM) and Learning Management Systems (LMS). Access to customer data within the LMS empowers sales reps to anticipate client needs and deliver tailored solutions.

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eLearning Industry

SEPTEMBER 19, 2021

Complaints, snide remarks, and rude gestures are usually part of the job description for customer service employees. This post was first published on eLearning Industry. Fortunately, you can help them manage these daily stressors with video-based JIT support tools.

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Customer Service Services Support Video 89

eLearning Industry

FEBRUARY 13, 2020

Customized customer service training programs will ensure that specific customer queries are properly addressed delivering a lasting experience. This post was first published on eLearning Industry. Read the article for more useful insights.

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Customer Service Services Custom Program 87

eLearning Industry

FEBRUARY 20, 2020

Customer service training programs must be a blend of methodologies that triggers the workforce to attain and retain knowledge in the simplest way. This post was first published on eLearning Industry. Find out more in this article!

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Customer Service Blended Learning Services Custom 74

Infopro Learning

JANUARY 19, 2023

So, this is where the importance of corporate training comes into place. They prefer delivering technology-driven eLearning programs which are globally accessible and on any mobile device. Certain elements help L&D professionals develop the best corporate training programs.

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Custom eLearning Development Diversity Training Metrics Program 221

eLearning Industry

MARCH 11, 2020

Key Performance Indicators of training can be immensely helpful in identifying the effectiveness of the current customer service training plan. This post was first published on eLearning Industry.

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Customer Service Services Custom Training 59

eLearning Industry

FEBRUARY 7, 2020

Discover how customer service can affect your bottom line. In this article, get to identify 6 crucial elements that can elevate your customer service training programs while keeping the focus on employees. This post was first published on eLearning Industry.

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Customer Service Custom Services Training 102

Hurix Digital

JULY 27, 2020

With digital footprint fast-growing in every walk of life, eLearning is taking center stage in enterprise training as well as academic learning. It is no longer looked at as an alternative or a supplementary tool to support learning objectives but a go-to choice to deliver customized and pointed content modules. An eLearning Strategy.

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Custom eLearning Development Content Developer Blended Learning Services 52

Hurix Digital

JANUARY 31, 2020

As enterprises and small and medium businesses (SMBs) need to train their employees on their unique products and services, they have to increasingly rely on eLearning solutions that align with their business goals. Thus, begins their search for eLearning development companies that can help achieve their goals. Learning Pool.

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Custom eLearning Development Blended Learning eLearning Developer Enterprise 45

eLearning Industry

MARCH 3, 2020

Customer service training has become a crucial element for businesses to look after to ensure satisfied customers and increased brand reputation. This post was first published on eLearning Industry. In this article, find 4 ways of boosting it the easy way.

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Customer Service Services Custom Reputation 76

eLearning Industry

JUNE 9, 2020

Your customer service team is the face of your brand identity. This post was first published on eLearning Industry. This eBook will tell you what your training is lacking according to the members of your team.

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Customer Service eBook Services Teams 84

Thinkdom

JANUARY 29, 2024

Real World Application of Successful Mobile Learning Let's look at some examples of how mobile learning is helping businesses succeed: Big companies like those in the Fortune 500 list are doubling down on eLearning. When they switched to eLearning, they were able to save a whopping $200 million. And guess what? Take IBM for example.

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Diversity Training Mobile Learning Mobile Corporate eLearning 103

eLearning Industry

AUGUST 26, 2019

Good customer service is no small feat. Achieving good customer service equals achieving a better relationship with your customers. This post was first published on eLearning Industry. But where do you start? And how do you get there?

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Customer Service Services Custom Training 70

eLearning Industry

FEBRUARY 10, 2020

This eBook will help you learn how to identify and solve problems with your customer service, develop a training plan, understand 4 popular training methods, integrate blended learning, reap the benefits of experiential learning, and successfully set KPIs. This post was first published on eLearning Industry.

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Customer Service Blended Learning eBook Services 73

eLearning Industry

FEBRUARY 16, 2020

Implementing the right customer service training program will help your teams to better understand the business and resolve customer queries easily. This post was first published on eLearning Industry. Keep on reading this article to find out more.

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Customer Service Custom Services Training 73

cogentys

SEPTEMBER 12, 2013

A humorous eLearning Icebreaker highlighting the importance of customer service training in the workplace. Feel free to download the video and use it in your next eLearning course or live training. click link to visit website for full episode, links, other content and more!]. Animation - Relevant & Fun!

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Customer Service Compliance Training Services Custom 76

eFront

JULY 21, 2015

So, your new eLearning course is ready to be launched and you are all excited about the prospects of “immensely” pleased stakeholders in your organization. You know you have integrated the complete bells and whistles of an eLearning program: from using branched scenarios to interactive labeled diagrams. Reality check: plenty!

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Evalution Simulations Corporate eLearning eLearning 40

eLearning Industry

DECEMBER 24, 2019

Soft skills don’t just impact your customer service and sales stats. This post was first published on eLearning Industry. Communication, negotiation, and creativity also impact your company’s compliance. Let’s look at 6 factors to consider about soft skills online training and tips to achieve rapid results.

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Customer Service Services Compliance Training Custom 54

eLearning Industry

APRIL 3, 2021

Do they give every customer a 5-star experience? In this article, I explore 7 unconventional ways to evaluate employee performance in customer service online training. This post was first published on eLearning Industry. Are your front-end employees living up to company standards?

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Customer Service Evalution Services Performance 59

iSpring Solutions

JULY 10, 2020

Whether it’s a piece of software or clothing, there’s also customer service behind… Read More. Every company offers more than its products.

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Customer Service Services Custom Tools 68

iSpring Solutions

JULY 12, 2021

The quality of the customer service your company provides will have a direct impact on how successful your business becomes.… The post Customer Service Skills Training – How to Run It Online appeared first on Explore the eLearning world with us. … Read More.

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Customer Service Services Custom Skills 36

eLearningMind

FEBRUARY 29, 2024

eLearning has long been seen as a powerful tool for both learners and trainers. But while eLearning might be commonly perceived as delivering training online, its scope extends far beyond that. But eLearning comes to the rescue. eLearning is a budget-saver. In the world of eLearning, multimedia materials rule the roost.

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Compliance Training Diversity Training eLearning Strategy Benefits 52

Brilliant Teams

JULY 10, 2023

Corporate Training Solutions for Effective Leadership - Intro Discover the power of developing leaders through corporate training solutions for effective leadership. Corporate training solutions play a vital role in nurturing and honing the leadership skills of individuals at all levels within an organization.

Leadership 52

Leadership Corporate eLearning Solution Compliance Training 52

Gyrus

AUGUST 9, 2017

When Selecting an LMS – Small Company vs Big Corporation? Larger corporations have many things small ones lack. There are numerous ‘pros’ of purchasing goods from a larger corporation that include: Resources – some customers define a company’s success based on how many resources a company has.

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Corporate eLearning Companies LMS Customer Service 147

Brilliant Teams

OCTOBER 4, 2023

Interactive and Immersive: Gamification in our Custom eLearning Solutions In the digital age, education and training have evolved significantly, with eLearning becoming an indispensable tool for imparting knowledge and skills. This is where gamification steps in as a transformative approach to custom eLearning solutions.

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Custom eLearning Development Gamification Compliance Training Interactive 98

Webanywhere

AUGUST 23, 2023

Enter the realm of Corporate Learning Job Roles – a fascinating tapestry of positions that work synergistically to craft enriching learning experiences for employees. Learning Technology Strategist: Develops and executes a technology roadmap for corporate learning, identifying and implementing tools that enhance training experiences.

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Corporate Learning Roles Job Diversity Training 52

eLearning Industry

APRIL 17, 2019

Customer service employees often bear the brunt of complaints and disgruntled consumers. This post was first published on eLearning Industry. Fortunately, you can prepare them for the challenges ahead…if you invest in the right onboarding software.

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Customer Service Services Custom Software 75

Instancy

AUGUST 9, 2023

Companies that want to succeed in today’s dynamic marketplace must invest in corporate training if they hope to keep up with the competition. However, several obstacles stand in the way of tried-and-true approaches to corporate training. Virtual reality (VR) is having a major effect in the field of corporate training.

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Corporate eLearning Simulations Diversity Training Virtual World 52

Thinkdom

OCTOBER 11, 2023

Picture this: You’re a trainer who’s just created an amazing corporate training solution for your learners. Well, the same thing happens when you create corporate training solutions without integrating assessments. That is why integrating assessments are essential for effective corporate training solutions. Let’s get started!

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Assessment Integrate Corporate eLearning Solution 52

Ed App

JANUARY 24, 2019

Are you one of the many organizations ready to make customer service training a top priority? Here are 5 ways to deliver customer service training effectively, regardless of the nature and size of your organization. This is handy in customer service training and evaluating how meaningful the information is to them.

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Customer Service Services Custom Training 40

Adobe Captivate

APRIL 30, 2019

There are a number of organizations that offhandedly dismiss eLearning because (their own words) “It is a costly one-time investment.” Determine Who Needs eLearning and Who Doesn’t. Buy an eLearning Authoring Tool with Built-In Resources. Get Off-The-Shelf Free eLearning Courses. Let’s have a look.

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Corporate eLearning Budget Authoring Tools Cost 68

Litmos

FEBRUARY 26, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider. Time Management. Negotiation.

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Customer Service Compliance Training Services Custom 49

Aptara

DECEMBER 13, 2023

Central to this adaptation is effective corporate learning and performance enhancement. In this blog, we will explore the concept of interactive video-based learning in the context of corporate education and performance improvement, focusing on best practices, the role of interactivity, creating effective lessons, and measuring engagement.

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Corporate Learning Interactive Corporate eLearning Video 52

Roundtable Learning

SEPTEMBER 23, 2021

We’ve seen firsthand how gamification positively impacts corporate training by exciting and engaging learners through interactive tasks. . This article will define gamification, explain how gamification is used for corporate training, and explore 4 real-life examples of gamification in corporate training. .

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Gamification Corporate eLearning Examples Diversity Training 90

Thinkdom

JANUARY 4, 2024

If you’re engaging with eLearning content, or planning to develop some, or just curious about this type of training, it’s crucial to know about a key aspect called ‘interactivity’. The level of interactivity in eLearning content development varies and this variation directly influences the learning experience. More isn’t always better.

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Content Developer Interactive Simulations Content 105

Instancy

AUGUST 14, 2023

In the dynamic modern business landscape, corporate training is crucial for companies to survive and grow. The demand for effectiveness, engagement and scalability in corporate education is driving chatbot adoption. We’ll also discuss the potential impact of chatbot technology on the future of corporate learning.

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