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Not Everyone is a Social Customer | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Not Everyone is a Social Customer by Paul on February 11, 2011 in Development Tools , customer service , social learning A couple weeks ago I wrote a blog about the need to train your clients on the various methods of…training.

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Online Video: the Perfect Social Learning Tool? | Social Learning Blog

Dashe & Thomson

Because video is, apparently, a perfect manifestation of social learning theory. My learning philosophy: dont make people tote around loads of information in their heads just so you can say you trained them. But why is video so much more effective at accelerating innovation than, say, print – or even eLearning?

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eLearning Glossary: Definitions for the Most Commonly Used Terms

Association eLearning

Digitec, Instructional Designer, Jennifer Ritter wrote a blog about this recently explaining, “I now realize that I was raised with game-based learning. If a customer service agent has had to sit through dry lecture videos that were filmed ten years ago, which are now online, that may be their image of eLearning.”

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The $2 Whiteboard Shows Power of Peer-to-Peer Learning | Social.

Dashe & Thomson

Analyzing the ROI of Social Media in Training | Social Learning Blog - May 3, 2011 [.] Blog, including “Collaborative Learning Lessons from Wikipedia (and Small Insects)” and “The $2 Whiteboard Shows Power of Peer-to-Peer Learning”, while a core curriculum of base training material is essential to spark the learning process [.]

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What is social learning (and how to adopt it)

Docebo

Social learning can help today’s organizations keep up with the pace at which their business moves. More and more, organizations are turning to social learning to deliver exciting e- learning experiences to their customers, partners, and employees. This is Bandura’s social learning theory.

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Collaborative Learning Lessons from Wikipedia (and Small Insects.

Dashe & Thomson

A remarkable example of this phenomenon can be found in Wikipedia, a completely user-driven Collaborative Knowledge Support System (my own term) that has become not only the most all-encompassing compendium of knowledge in world history, but increasingly the resource of choice for information on current events. Liam McCoy: Thanks for this.

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Facebook or Kanye West: Which Pop Icon Has a Future in Enterprise.

Dashe & Thomson

Wikipedia recently reported that there are now over 500 million users on this social networking giant, 175 million people log into Facebook every day and Facebook Mobile exceeded 100 million users early last year. Personally, I enjoy looking at pictures that friends post and that’s the extent of my love for Facebook. And that’s fine.