Product Knowledge Training: Creating and Implementing a PKT Plan

Infopro Learning

One of the most common complaints customers have today is that the customer service representatives that they talk to do not know enough about the organization’s offerings to answer their questions. The final step is to measure the impact and effectiveness of the program.

You’ve Identified Knowledge and Skills Gaps in Your Organisation – Here’s What to Do Next

Capytech

You’ve Identified Knowledge and Skills Gaps in Your Organisation – Here’s What to Do Next. Identifying knowledge and skills gaps in your organisation simply describes a problem. This is often referred to as bridging the skills gap.

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Mind The Gap! Watch Out for Business Knowledge Gaps

Time to Know

Many of us know the story of the tree of knowledge where Adam and Eve took a bite from that oh so dreaded apple… Imagine before the bite, if Adam and Eve could have known what knowledge they would have gained. To take this even further, could their new knowledge have been measured in some way and if yes, by whom? In today’s business world, being tempted by knowledge is something that is encouraged. So, what exactly is a business knowledge gap?

How to Determine Training Needs Using a Training Gaps Analysis

Unboxed

How to Determine Training Needs Using a Training Gaps Analysis. Even the most effective training programs and methods can leave training gaps in employees or teams. Having indicators of training needs can help you identify performance gaps and provide more comprehensive training.

Developing a Results Driven Curriculum

PA G E 7 2 Know your. design project you know that it can feel like there. outcome with the most effective and efficient set. effective learning solution or curriculum. specifies the most effective and. So where do most curriculum programs fall short? doing?

The Authentic Learning Model: 7 Things Every eLearning Pro Should Know

Infopro Learning

Are your online learners struggling to put their knowledge into practice? Do you need to add more real-world context to your eLearning course? In this article, I’ll explore everything eLearning pros need to know about the Authentic Learning Model. Everything eLearning Pros Need To Know About The Authentic Learning Model. Online learners are able to apply their knowledge in a realistic and relatable context.

How to Avoid and Mitigate Skills Gaps

KnowledgeAnywhere

matter what industry you’re in, you’re bound to face the challenge of a skills gap at some point. A skills gap is when a gap exists between the skills of a team member and the skills required for their position. So how do you, as an organization, mitigate this?

7 Ways Online Training Can Fill In Performance Gaps

Infopro Learning

Do you want to improve workplace productivity? Do your employees have the skills they need to tackle tasks and increase profits? In this article, I’ll explore 7 ways that online training can help you fill performance gaps in your organization. How Online Training Can Fill In Performance Gaps. Performance gaps are the thorn in your company’s side. Thankfully, there are ways to get over the gaps so that your staff can achieve their true potential.

Mind the Gap! How the Closing of Knowledge Gaps Can Save Your Business

Time to Know

Many of us know the story of the tree of knowledge where Adam and Eve took a bite from that oh so dreaded apple… Imagine before the bite, if Adam and Eve could have known what knowledge they would have gained. To take this even further, could their new knowledge have been measured in some way and if yes, by whom? In today’s business world, being tempted by knowledge is something that is encouraged. So, what exactly is a business knowledge gap?

Bridge the eLearning Gap with Effective Feedback

360 Training

Envision yourself taking highly effective professional development training which contributes profoundly to your career. Here are a few tips to help you fill in learning gaps and maximize learning transfer by writing effective feedback for your elearning courses. The feedback students need depends on your course content, the level and type of information you are providing, the existing knowledge of your students, the learning objectives of your course, and so forth.

‘Learning literacy’ and the currency of a knowledge-based economy

CLO Magazine

Just as financial literacy engenders effective retirement planning, in a knowledge-based economy, employees will need smart investments in their learning, whether in time, effort, financial resources or, most likely, all of the above.

Closing the 5 Reinforcement Gaps

Mindmarker

It’s a common misconception that just because someone has been trained, that they will use the knowledge and skills learned during training. For your training to be effective, your learners must be ready and willing to change their behaviors. You must also reinforce knowledge and skills after training has ended to keep them from falling victim to the Forgetting Curve. These gaps include: Knowledge. Reinforcement Gaps Most Training Programs Close.

Skill Gap Analysis for Employees – The What, How and Why

Continu

Or do you need to hire more or different team members? Or do you need to add additional team member training before this new project is initiated? These are just some of the many scenarios where a skill gap analysis for employees makes sense. So what exactly is skill gap analysis ? It can be defined as comparing the necessary skills and knowledge required to complete a task with an employee’s current skill level to meet the task requirements.

5 Approaches on How to Identify Skill Gaps at Work

eFront

There will always be what we call ‘skill gaps’ – at any workplace, in any industry. However, for result-driven businesses – where leveraging on employees’ performance is of the utmost importance – skill gaps are the biggest detriment to attaining business goals. And when it comes to employee training and development, the most important concern is how to properly identify skill gaps, and coming up with interventions to address those. What are skill gaps?

Employee engagement strategies for effective training in workplace

Wizcabin

Studies show that the value of learning engagement is so profound that the learning outcome and effectiveness is directly linked to user engagement. Once you understand the underlying reasons for resistance, it would be easier to create effective employee engagement strategies. 3 effective employee engagement strategies. A fear for losing time coupled with lack of knowledge about the benefits makes the user uninterested in the program.

How to Bridge the Corporate Knowledge Gap

Designing Digitally

The knowledge crisis in the corporate world is becoming greater. I did not know I was supposed to do it this way!” This is indicative of a knowledge gap. Organizations need to identify these gaps and resolve it. If an employee is unaware of what to do in a particular situation, then it is sure to reflect in his work in terms of unsatisfactory customer service, missed sale opportunities, and so on. Here are some ways to bridge the knowledge gap.

Insights in a Nutshell: Developing Highly Effective Customer Service Training Programs

Infopro Learning

Today on 90% of consumers consider customer service to be a factor they consider before deciding whether to do business with a company (1). This is one of the many reasons industry leaders are doing all that they can to strengthen the skills of their customer service teams.

Why It’s Your Job to Close the Skills Gap and How You Can Do It

Pract.us

You’re the best person to bridge the skills gap for your team. Economists and researchers like to argue about whether there’s any evidence for a skills gap, but as a recent article in Inc. points out, if you cannot find qualified candidates for your business, it doesn’t matter what the rest of the country is doing. You have a skills gap. Those who agree that there is a skills gap love to argue about whose fault it is. And it’s your job to do so.

Tips for Bridging Generational Gaps in Workplace Training

CourseArc

Unless these complications are recognized and addressed, those gaps can create a communications stumbling block that impedes a company’s or an organization’s long-term success. If you’ve ever had to juggle the personalities and opinions of a wide array of relatives at a holiday party, imagine doing the same at a large corporation, where the volume, scope, and network effects of these challenges are magnified 10 or even 100-fold!

Is Knowledge Transfer Part of Your L&D Strategy?

Bottom-Line Performance

There is a gap in your organization. On one side, you have your business objectives, your subject matter experts and all of the knowledge, skills and content employees need to know to meet your objectives. On the other side are your employees: human beings trying to do their jobs in an imperfect environment. How do we pass the baton? What’s the problem and how do we fix it? It also helps to… Get to know your learners.

The Knowledge Crisis: the signs are all around us

Axonify

More than ever before employees need to know more information in less time. What’s worse is that this leaves employees without the knowledge they need to take the right actions at work. What’s causing this knowledge crisis? Today’s employees are required to have more knowledge and skills than ever before. Job knowledge requirements are volatile. What people need to know to do their job well can change almost daily.

The Knowledge Crisis: the signs are all around us

Axonify

More than ever before employees need to know more information in less time. What’s worse is that this leaves employees without the knowledge they need to take the right actions at work. What’s causing this knowledge crisis? Today’s employees are required to have more knowledge and skills than ever before. Job knowledge requirements are volatile. What people need to know to do their job well can change almost daily.

How e-learning can close employee knowledge gaps

SkyPrep

A recent McKinsey study shines a spotlight on the serious gap between the knowledge employees need to do their jobs and the knowledge they exist with from educational institutions in the United States. That is a huge split, and more and more human resources departments are turning to e-learning to help close that gap. Closing the knowledge gap will require creative solutions, and top of the list is the development of effective e-learning programs.

How e-learning can close employee knowledge gaps

SkyPrep

A recent McKinsey study shines a spotlight on the serious gap between the knowledge employees need to do their jobs and the knowledge they exist with from educational institutions in the United States. That is a huge split, and more and more human resources departments are turning to e-learning to help close that gap. Closing the knowledge gap will require creative solutions, and top of the list is the development of effective e-learning programs.

Learning & Development: How To Do It Right (2020 Update)

Docebo

By reflecting on Learning and Development (L&D) as a whole and the strategies we know don’t work, we can rewrite our approach to talent management. Playbook: Just Do It (Right). Top down learning is most effective when it’s supplemented. Playbook: Just Do It (Right).

Do Your Learners Speak Your Language?

Association eLearning

You and your SMEs might know what ROI stands for or what “drilling down” is, but learners aren’t necessarily going to know. This knowledge gap is usually addressed with one, or both, of the following: The terms are defined one-by-one as they appear in the course. Ready to find out what Digitec can do for you? The post Do Your Learners Speak Your Language? appeared first on Knowledge Direct.

The Training Manager’s Guide to Accessible Elearning

The Learning Dispatch

Training managers have a lot to do. Why do I need to do that? What can we do? Why Do Training Programs Need Accessible Elearning? How About: Accessible Elearning Is Effective Elearning. But How Do I Know My Elearning Is Accessible? What to Do with the Elearning You Already Have. What to Do with the Elearning You Haven’t Yet Created. Training Managers Have a Lot to Do. What do we mean by “elearning”? What to do?

Do You Know Where Your 2019 elearning Budget Should Go?

Enyota Learning

They turn to eLearning for the immense scope of application, cost-effectiveness, and customization capabilities. This is answered by asking another very important question: How do I Plan My eLearning Budgets for 2019? We’ve identified three areas that can ensure that eLearning initiatives deliver not only ROI but also knowledge gain and improved employee performance. And knowledge is a sales person’s most powerful weapon.

Bridging the Generational Gap in Your Workplace

Everwise

Together, these generations form a uniquely diverse workforce, who have much to share with one another if they are encouraged to do so. Relying on stereotypes does nothing to foster genuine connection and understanding between generations so they can work together more effectively. How do customers/end-users/client needs differ across age groups? This is a robust way to cement new abilities as well since many individuals strengthen their knowledge by teaching it to others.

Creating a knowledge-sharing culture in your organization

Learning Pool

We learn, collaborate, and share knowledge every day as we use social media, search engines and wiki sites to discover how to do stuff. So, why not apply that way of learning to the workplace and create a learning and knowledge-sharing culture in your organization?

Training Needs Analysis: A Step-By-Step Guide To Identify Performance Gaps In Your Organization

TalentLMS

Do you know which online training resources your employees need to boost on-the-job performance? How To Identify Performance Gaps In Your Organization: A Step-By-Step Guide To Training Needs Analysis. It boasts interactive online training simulations that impart practical experience, eLearning assessments to gauge employee knowledge, and even a built-in feedback system to collect learner data. Determine The Necessary Skills And Knowledge.

The Training Manager’s Guide to Accessible Elearning

The Learning Dispatch

Training managers have a lot to do. Why do I need to do that? What can we do? Why Do Training Programs Need Accessible Elearning? How About: Accessible Elearning Is Effective Elearning. But How Do I Know My Elearning Is Accessible? What to Do with the Elearning You Already Have. What to Do with the Elearning You Haven’t Yet Created. Training Managers Have a Lot to Do, Redux. What do we mean by “elearning”?

Helping Subject Matter Experts be more effective

Matrix

With so much going on and so many niches becoming widely known and adopted as the norm, it’s important to have somebody who really knows their stuff. Effective coaching will always build on the SME’s strength while remaining constantly future-focused and action-oriented.

How the COVID Pandemic Has Broadened The Skills Gap and Increased the Need for Skills Development Training (And What To Do About It)

Convergence Training

Back in the years and even decades before the COVID-19 pandemic dominated much of what we talk and think about, employers and learning & development experts used to talk a lot about the skills gap and how to create and provide training to help employees develop those needed skills.

How Businesses Can Fix the Employee Knowledge Gap

Designing Digitally

Employee knowledge gaps are permeating the corporate world at a pace we don’t care for, and the chasm is only widening by the day. Such a massive volume of material means that employees don’t know what to find, where, or even what to focus on. Most of the time, employees fail to locate what they are looking for, and even when they do, they have to access multiple systems to get it.

3 Key Steps to Creating Effective eLearning Questions

Digitec Interactive

So, let’s look at 3 key steps to creat ing effective eLearning questions. . For most courses, questions exist to either test knowledge or reinforce information. For example, if you want to test knowledge, then you would want the questions to be challenging.

Do You Know How to Create an Actionable Learning Strategy?

CLO Magazine

For another, when they do review and/or develop learning strategies, those strategies don’t always mesh well with business priorities. Failure to relate effectively with stakeholders: Learning leaders communicate using learning-centric terminology such as learning objectives, instructional modalities and course completions, instead of business terms. Further, CLOs need to know how learning drives business-centric concerns like revenue and market penetration.