The Phillips ROI MethodologyTM – Measuring Data at All Levels – Part 5
CommLab India
OCTOBER 20, 2016
This blog is the 5 th part of the Kirkpatrick series that I have been writing about over the last few weeks. Part 1 , Part 2 , and Part 3 of this series dealt with the Kirkpatrick Model of evaluating a training program. Innovation. Level 4: Business Impact. What can be measured: Improvements in: Output. Customer satisfaction.
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