Jay Cross

JULY 3, 2008

Previously hard-to-find articles on my wiki have morphed into leave-behind reference material, for example, Learning in Business or Seminal Documents. Two years ago, the focus was on how to apply social software for learning. The focus of my workshops is shifting, too. This is a tough exercise.

Wiki 36

Wiki Scanning Internet RSS 36

Jay Cross

NOVEMBER 15, 2012

Several vendors of social network suites have offered us incredibly deep discounts if we make up our minds in the next two days. I need you to give me a one-page list of the capabilties you require from social software to make the most of social learning and carry out your vision of what we need to do.

Social Networks 55

Social Networks Social Social Network SocialText 55

Jay Cross

NOVEMBER 15, 2009

A social media consumer, HBS professor, MIT research scientist, and author, McAfee focuses on how emergent social software platforms are benefiting enterprises, and how smart organizations and their leaders are making effective use of them to share knowledge, inspire innovation, and enable decision making.

KM 38

KM Social Networks Authoring Tools Case Study 38

Jay Cross

DECEMBER 7, 2009

Expertise locators connect workers to people with answers; social software connects them with friends and colleagues. In recent surveys, Dr. Clark Quinn and I found that less than 40 percent of CLOs are involved in corporate decisions about communities of practice, social networks, content repositories, wikis and Internet access.

Social Networks 40

Social Networks Wiki IBM Metrics 40

Jay Cross

OCTOBER 20, 2009

social software, 120, 121, 122. wiki, 11, 27, 89, 90, 93, 96, 139, 160, 161, 162, 163, 170, 179. Process Improvement, 78. responsibility, 29, 71, 108, 109, 110, 124, 134. Rob Cross, 144. ROI, 29, 31, 78, 79, 80, 81, 83, 128, 129, 130, 131, 132. ROII, 79, 83, 84, 85, 86. Sales, 49, 129, 164. SAP, 27, 119. SmartForce, 191.

Informal 37

Informal Brandon Hall Wiki Content 37

Jay Cross

MAY 23, 2008

social software apps. discussion groups and wikis. social network analysis. My first approximation looked like this: This evening I started divvying things up among the topics. The “Community&# topic turned out to cover many potential topics: collaboration. learning with peers. Communities of Practice.

Groupware 38

Groupware Social Networks Wiki Wink 38

Jay Cross

JULY 17, 2012

Most workers have better connections to the Internet and social software at home than on the job. Content management systems, wikis, blogs, curation. Service industries challenge workers to acquire tacit knowledge — the kind of know-how one learns on the job, not in the classroom. They don’t want to be told what to do.

Corporate eLearning 71

Corporate eLearning Compliance Training Blended Learning Training 71