Action Learning Create Organizational Learning Services 
The Performance Improvement Blog
SEPTEMBER 14, 2018
This world is one in which humans no longer make things or fix things or sell things or provide basic services. To survive and thrive today, industries need innovation which is essentially about learning. Companies must learn more deeply about their customers and markets. To learn, people must have a growth mindset.
The Performance Improvement Blog
SEPTEMBER 17, 2013
An engineer in a prototype department of a manufacturer learns how to operate a 3D printer. Cross-functional team members in a marketing firm learn how to run their project meetings more effectively. A hospital learns how to put the “wow” in customer service. Learning breeds learning and success breeds success.
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The Performance Improvement Blog
FEBRUARY 17, 2017
Social media allows restaurants, hotels, airlines, and travel services to market directly to us based on our personal interests. Apps give us car services and meals on-demand – no waiting. These services are competition for established companies and are changing the industry and guest expectations.
The Performance Improvement Blog
DECEMBER 16, 2015
Instructor-facilitated workshop – meeting convened by an instructor; participants learn from experience of working together on solving a problem or creating something new. Mobile learning – a form of elearning that is accessed by a mobile device such as smart phone or tablet; can be anywhere, anytime.
The Performance Improvement Blog
DECEMBER 20, 2011
They are examining practices that have been proven to be effective and applying this experience to their own delivery of services. They are taking adult learning theory and systems thinking, combining that with evidence from program evaluation studies, and using the information to make their own organizations more effective.
CLO Magazine
MAY 3, 2013
One example highlighting a successful partnership between learning and the line comes from Emanate, a mid-sized integrated marketing communications agency. Emanate’s CEO, Kim Sample, was building a culture of fast-response, never-satisfied client service.
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