CLO Magazine

OCTOBER 11, 2013

When FMC Technologies experienced rapid growth in a business sector, its customer service performance suffered. But, as he partnered with Linkage principal consultant Madelyn Yucht, they realized that customer satisfaction scores would only go up when quality of process execution and delivery improved. Did They Like It?

Customer Service 61

Customer Service Services Culture Custom 61

The Performance Improvement Blog

DECEMBER 16, 2015

Performance measurement – learning from measures of performance such as sales figures, production numbers, and customer service feedback. Roleplay – people (usually two or three) acting out roles to learn about themselves and others by putting themselves in somebody else’s shoes.

Simulations 100

Simulations Case Study Wiki Performance Support 100

ProProfs

FEBRUARY 28, 2020

When you use an online course platform as an LMS, periodic assessment is a must to gauge learning outcomes. For example, it should allow you to add quizzes and surveys to help evaluate knowledge retention and gather feedback on course quality. ? Find Out the Quality of Customer Support. Learner Experience.

Compliance Training 82

Compliance Training Authoring Tools Platform Guide 82

CLO Magazine

MAY 22, 2020

Not only does a legacy approach overlook the critical, bottom-up insights that come from employees such as those in customer service, sales reps and marketers working on the front lines, it stifles collaboration among those employees as well. Considering that U.S. This will not only drive viewership but retention as well.

Agile 79

Agile CLO Adoption Adopt 79

CLO Magazine

APRIL 22, 2014

For Kevin Bruny, chief learning officer for Chesterfield County, Va., developing the county’s 4,400 employees helps the community’s citizens enjoy a better quality of life. According to Kevin Bruny, chief learning officer of Chesterfield County, Va., For public safety services, citizens gave an overall rating of 92 percent.

Internationalization 39

Internationalization Simulations Liability Quality 39

CLO Magazine

JANUARY 19, 2017

Given the company’s distinctive and engaging brand of customer service, that intense resource need means finding the right people and giving them the kind of training that ramps them up to productive levels as rapidly as possible. Among the programs BP established to spur innovation was a series of action learning events.

Diversity Training 32

Diversity Training Performance Support Sales Internationalization 32

CLO Magazine

MARCH 30, 2011

He mentioned that strong leadership increases employee attitude by 10 percent and customer service by 4 percent on average. and that strategic focus areas must spotlight leadership brand, company branding, enhanced growth and profitability, vertical markets, and quality control and assurance. . —

Diversity Training 48

Diversity Training Metrics Leadership CLO 48