Remove Agile Remove Coaching Remove Evalution Remove Knowledge Management
article thumbnail

How to Build Customer Success & Account Management Capability in Your Organisation

Acorn Labs

Strong customer success and account management capability helps organisations manage customer relationships, ensure customer satisfaction and drive revenue growth with repeat business. Step 1: Define the landscape Start with evaluating the business environment that customer success and account management functions within.

Custom 52
article thumbnail

How to Build Customer Success & Account Management Capability in Your Organisation

Acorn Labs

Strong customer success and account management capability helps organisations manage customer relationships, ensure customer satisfaction and drive revenue growth with repeat business. Step 1: Define the landscape Start with evaluating the business environment that customer success and account management functions within.

Custom 52
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Strategies for Effective Women’s Leadership Development in Your Organisation

Acorn Labs

Set and define objectives Assess training needs Embed DE&I initiatives with development Implement leadership develop efforts Evaluate and measure development program effectiveness. You have your key leadership capabilities, but how well do women employees' skills, behaviours and knowledge compare?

article thumbnail

Strategies for Effective Women’s Leadership Development in Your Organisation

Acorn Labs

Set and define objectives Assess training needs Embed DE&I initiatives with development Implement leadership develop efforts Evaluate and measure development program effectiveness. You have your key leadership capabilities, but how well do women employees' skills, behaviours and knowledge compare?

article thumbnail

How to Define & Build Effective R&D Capability in Your Organisation 

Acorn Labs

We start with: Engaging leadership for clear talent needs Establishing co-ownership to get cultural buy-in Assessing R&D capability gaps Evaluating organisational capability maturity Designing methods to bridge gaps Tracking progress and revising methods. Self-assessments, where employees evaluate their own competency.

article thumbnail

How to Define & Build Effective R&D Capability in Your Organisation 

Acorn Labs

We start with: Engaging leadership for clear talent needs Establishing co-ownership to get cultural buy-in Assessing R&D capability gaps Evaluating organisational capability maturity Designing methods to bridge gaps Tracking progress and revising methods. Self-assessments, where employees evaluate their own competency.

article thumbnail

How to Define & Build Customer Support & Service Capability

Acorn Labs

Start with self-assessments for employees, where they evaluate their own competency. Compare self-assessments with manager assessments. Managers know the business strategy, so they'll have a more objective view of employee competency. The easiest method is to use a knowledge management system , or LMS.