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What is Net Promoter Score

ProProfs

Thanks to social media, complaints and recommendations can go viral within a matter of few minutes. Customer churn rate can jump by approximataly 15% if businesses fail to respond to customers over social media( according to Gartner ). For every business, customer churn rate should be one of the key metrics.

Score 51
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e-Clippings (Learning As Art): "The iPhone dominates the smartphone market in mobile media consumption" (ZDNet)

Mark Oehlert

. | Main | Web-based Replacements for MSFT Project » March 25, 2008 "The iPhone dominates the smartphone market in mobile media consumption" (ZDNet) ( ZDNet Story , Media Metrics Press Release w/ more readable numbers) Check out those numbers. Those are big jumps over smartphones and quantum jumps over the general market.

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Free learning & development webinars for October 2021

Limestone Learning

PT: Best Practices for Engaging Course Content Anyone in the L&D Industry knows you have to be a jack of all trades, which means you need to know the basics in everything from marketing to metrics. PT: Storytelling Is Unnecessary in Learning Lessons — Use Hyper-Stories Instead We are bombarded by multiple stimuli from all forms of media.

Free 137
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e-Clippings (Learning As Art): The Danger of "Quick Wins

Mark Oehlert

That strategy is the long pole in the tent - it is the metric that we can measure our actions against. typekey e-Clippings (a division of blogoehlert) Me in Second Life Blog powered by TypePad Member since 08/2003 The Lewin Links This link should take you to the page I have on del.icio.us

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e-Clippings (Learning As Art): CNET/Webwares Top 100 Web Apps

Mark Oehlert

typekey e-Clippings (a division of blogoehlert) Me in Second Life Blog powered by TypePad Member since 08/2003 The Lewin Links This link should take you to the page I have on del.icio.us where I am linking to all the Lewin stuff I find. If you find something, just tag it with kurt+lewin to add it to the mix.

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The Customer Education Experts Directory

learnWorlds

Services: Leadership, Customer Success, Customer Experience, and Emotional Intelligence, Revenue Growth Onboarding & Implementation Customer Success Metrics, Renewals & Retention Automation & Tech Touch Team Building. Location: San Francisco, California, United States. Founder of Growth Molecules, a management consulting firm.

Expert 52
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9 Top eLearning Trends of 2017 from 49 Experts

eLearningArt

The Towards Maturity Benchmark for L&D leaders around the glove has been running since 2003.We Incorporating social media also helps keep it fresh, and ensures the learner is focused and involved. Donald is the CEO of WildFire Learning , a frequent conference speaker, eLearning blogger, and thought leader. Laura Overton.