Inkling

APRIL 11, 2016

— Annie Murphy Paul (@anniemurphypaul) October 16, 2015. Social media can be a powerful tool for your business, especially in the learning sphere. While working at BBC, Semple helped successfully introduce the use of social media tools. — Ian Thorpe (@ithorpe) November 3, 2015. Euan Semple. kjruQcTGYd.

Knowledge Management 100

Knowledge Management Innovation Knowledge Games 100

Inkling

FEBRUARY 9, 2016

Whether your business deals with sales, in-home services, on-site technical support, or customer support by phone, your front-facing employees need access to the right tools in order to meet and exceed your customers’ expectations. The foundation that you need is simple: the right tools and on-the-job references for your reps and techs.

Customer Service 124

Customer Service Cost Services Custom 124

Inkling

FEBRUARY 23, 2016

Telecommuting for work climbed to a whopping 37% in 2015. While virtual tools are available to improve quick communications and manage projects (where would we be without Slack ?) As remote teams become more common, managers are challenged by the logistics of providing effective training to staff based all over the world.

Instant Messaging 100

Instant Messaging Training Train Information Overload 100