Knowledge Work Related Topics 
Kapp Notes
JULY 8, 2010
The processes have been formalized, in knowledge work, many of the processes are formalized. We like to think knowledge workers spend all day "problem-solving" but in reality they spend all day finding out what procedure should be followed in what situation.
Kapp Notes
MARCH 22, 2010
The same sort of thing happened when factories were automated and when knowledge work became automated. As we need fundamental changes, traditional organizations are retrenching (unions) and administrators and we see a backlash against technology.
Expert insights. Personalized for you.
195 
Let's personalize your content