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Making Supply Meet Demand in a More Diverse World

OpenSesame

In the year 2000, global management consulting company McKinsey and Company , released a report that noted a trend in which diverse companies were outperforming their non-diverse counterparts on profitability. Embracing diversity of thought and partnering with diverse organizations provides more innovation and business performance. .

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10 Customer Service Solutions

Ed App

The best customer service solutions train your employees to offer superstar services and allow you to measure their performances so you can do adjustments along the way. Their course provides a description of the help desk resources they might use while performing support-related tasks.

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[from gminks] Social Learning Measurement : eLearning Technology

Tony Karrer

If you have really good support for networks, communities, social learning, etc. – number of posts, how often people read them, quality ratings) are going to be especially useful for helping us improve our social-media designs (and support), but NOT so helpful to prove/show cost-benefit, AND certainly very little to actually improve learning.

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195 posts about MOOCs

Jay Cross

The future of academic certification: universities, MOOCs, aggregators, and peer reputation ROSS DAWSON | MONDAY, FEBRUARY 4, 2013. CERT and performance support – Clark Quinn , May 31, 2011. X-based learning: sorting out pedagogies and design CLARK QUINN | THURSDAY, APRIL 12, 2012. Learning 2.0. The Right Mix.