SmartBuilder

Bingo game

SmartBuilder

Make your virtual Thanksgiving a little more fun, and funny, with our Thanksgiving Bingo game! Just give the game link to each person who attends your family’s Zoom/webmeeting and see who gets to Bingo first! Feel free to download the source file and customize the text or graphics.

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Interactive video example

SmartBuilder

There’s a cool new elearning example on our website using interactive video. The video shows a customer looking for help in a hardware store. The learners’ task is to identify where service is lacking. At the end, the learner compares his/her responses with the expert responses.

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Real-world elearning challenge: Improve call center customer satisfaction

SmartBuilder

PART 1 of 4: Meet the Challenger. Client. Large financial services company with call centers across the United States. Challenge. For the past year, the company has received low call satisfaction ratings from their customers. Customer service reps (CSRs) aren’t escalating calls to supervisors at the appropriate times. This impedes the ability of supervisors to quickly respond to callers and resolve problems.

Learner-to-learner collaboration with xAPI

SmartBuilder

Have you ever wanted to allow your learners to collaborate or compete within a lesson? Well, thanks to the magic of xAPI and the power of SmartBuilder, now they can. I’ll share an example in a moment, but first, some quick background. I just completed the xAPI Cohort, “a free, vendor-neutral, 12-week learning-by-doing project-based team learning experience about the Experience API.” source: Torrance Learning).

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5 Reasons CFOs Invest in Talent Development

In 2021, many of your competitors will invest in talent development software. If you make the right decision, invest in the right software, and if your organization is willing to use it, you can realize five decisive competitive advantages. To see those advantages, download Paycor’s latest guide, 5 Reasons CFOs Invest in Talent Development.

4-Real-world elearning challenge: Improve call center customer satisfaction

SmartBuilder

PART 4 of 4: Create Learning Activities That Work. Recap. Here’s a quick recap of the first three parts of this ‘Challenge’ blog series: 1. THE CHALLENGE: The company has received low grades from their clients for responsiveness to callers whose calls should be escalated. Call center reps aren’t escalating calls to supervisors at the appropriate times. Read the full first post ).

2-Real-world elearning challenge: Improve call center customer satisfaction

SmartBuilder

PART 2 of 4: Determining the Business Goal. Client. Large financial services company with call centers across the United States. Recap. To refresh your memory about the challenger and the problem, read Design challenge – Part 1 of 4: Meet the Challenger. The first step in our challenge is to identify the business goal. What Is a Business Goal? A business goal describes the result we hope to achieve with our elearning solution; it’s the ‘What’s in it for me?’.

What to Do with Cranky Course Feedback

SmartBuilder

It’s that course again. You slaved over that course for months. You did a thorough task analysis, you consulted with SMEs, you chased down stakeholders. You action mapped, you prototyped, you iterated like no one has iterated before! And though it seems like you finally launched your masterpiece just last week, a year has already passed, and the course up for revision. Where do you start?

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A useful checklist for realistic interactions

SmartBuilder

We pride ourselves at SmartBuilder Consulting on designing elearning that focuses on performance: helping learners do the right thing at the right time. Performance is what counts – not just reading a few pages then passing a “quiz”, which is really a test of short-term memory, or worse, an exercise in making good guesses (tip – the longest answer is usually the correct one!).

A useful checklist for realistic interactions

SmartBuilder

We pride ourselves at SmartBuilder Consulting on designing elearning that focuses on performance: helping learners do the right thing at the right time. Performance is what counts – not just reading a few pages then passing a “quiz”, which is really a test of short-term memory, or worse, an exercise in making good guesses (tip – the longest answer is usually the correct one!).

Deliver Effective Online Education and Events Your Members Will Love

This guide identifies the biggest challenges for associations moving their training online and provides practical solutions so that you can hit the ground running. Download now to keep your members engaged and growing even in times of COVID-19.

Create Learning Activities that Work

SmartBuilder

This post is part of the Design Challenge series. If you need a refresher on the project we are discussing, look at Design Challenge #1 – Part 1 of 4: Meet Our First Challenger. In this post, you’ll get a chance to check out a couple activities that we’ve developed for the project, and hone your activity building skills by critiquing them. Keep it “on-target”.

Showcase: A Compliance Tell-and-test Makeover

SmartBuilder

It’s a good day in the world of instructional design when a client says, “We want your help making this boring training more interesting and interactive.” Even better is when they don’t just want interactivity, but meaningful interactivity. Barton Health requested exactly that with their HazCom training. The training had traditionally been driven by regulation requirements and had morphed into something that was less than engaging.

Grab Their Attention!

SmartBuilder

You settle into your stadium seat, popcorn on lap and soda nestled in its holder. The previews roll, the music swells, and your favorite actors’ names appear in starring roles. You’ve anticipated this movie for quite awhile. The title zooms in then fades. Instead of a dramatic scene fading in, the following text scrolls slowly onto the screen: You can’t wait to see what happens next.

Making elearning look good on retina displays

SmartBuilder

A retina display (verbiage marketed by Apple) is one that has a high enough resolution that the user cannot discern an individual pixel when looking at it from a normal viewing distance. In other words, the human eye cannot tell the difference between a photo of a painting shown on a retina display, and the painting itself! 1 As the number of learners with retina displays continues to increase, it’s important that elearning authors know how to support these super-high resolution devices.

Bridging the Gap Between HR and Safety

Members of HR are known for taking on different types of tasks. Safety training isn’t always one of them, but in reality, it makes sense that it should be. Learn how safety aligns with the goals of any HR team and how managing it can make your job easier.

Optimizing Graphics for eLearning

SmartBuilder

Have you ever thought about how graphics’ file sizes impact elearning courses? Think back to the last video you viewed that buffered while you watched it. Buffering can make a video difficult to follow. The same thing happens when learners wait for graphics to load in elearning. Warning: Images you download from your company network or from stock image sites are not optimized for elearning. This isn’t all about the learner though.

Creating learning experiences when performance really matters

SmartBuilder

I recently heard a news story about the Ebola crisis where the expert being interviewed explained that most of the infections of healthcare workers occur not from faulty or missing protective equipment but from workers not following the correct procedures when they remove their gear. This reminded me of a prototype that SmartBuilder developed a few years ago about following correct procedures when exiting a bio lab.

3 Handy Tips for Better Mobile Learning

SmartBuilder

Many people, including us at SmartBuilder, are neck deep in the mobile scene with elearning. My experience has exposed many things that contribute to a positive experience on a mobile device. This post shares three things you can easily implement right away to improve the quality of the mobile experiences you’re creating. Size it right. Have you ever taken a course on a mobile device that didn’t quite fit on the screen? If you haven’t, take my word for it – it’s annoying and distracting.

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What Do You Want Learners to DO?

SmartBuilder

This post is part of the Design Challenge series. If you need a refresher on our challenger or the project we are discussing, look at Design Challenge #1 – Part 1 of 4: Meet Our First Challenger.

3 Guiding Principles to Support the Human Dimension in Learning

Speaker: Dr. Amy Titus, Managing Director in Human Capital at Deloitte Consulting

Join Dr. Amy Titus, Managing Director in Human Capital at Deloitte Consulting, for her exclusive session where she will be discussing the 3 guiding principles for the future of learning, and how these can affect the design of work in organizations.

Select the Right Image Format

SmartBuilder

As a follow up on my last post about optimizing graphics , I want to address a few ideas concerning the best image format for elearning graphics. When you create graphics for a course, do you save all of the images in the same format? That isn’t uncommon. However, you can use various image formats to optimize the graphics in your course. No image format does everything perfectly. You should choose the format based on the image’s characteristics. The table below can help you do that. PNG-24.

Custom eLearning Solutions for 2021: Mobile Enabled Learning

Infopro Learning

The recent pandemic has changed the business world and how we work forever. At the start, many leaders felt that business would return to the way it once was in months. However, as the situation persisted, companies began to adapt, and a new normal emerged.

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L&D Trends, Time Estimates: ID and eLearning Links 3/2/2021

Experiencing eLearning

As I read online, I bookmark resources I find interesting and useful. I share these links periodically here on my blog. In this post, I share links on L&D trends, training development time, spaced repetition, RSS feeds, and an overview of instructional design. L&D trends.

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Custom eLearning Development: 3 Modern Learning Trends That Will Drive Future Success

Infopro Learning

Custom eLearning solutions have long been on the rise. Investing in online learning programs enables organizations to provide more flexible employee development programs that better suit modern learners. Many custom eLearning solutions can help your organization engage employees this year.

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5 Reasons Leaders Invest in Language Training

Communication is the lifeforce of any company. Without it, productivity, employee happiness, and ultimately your business suffers. Investing in language learning better positions global business leaders to see gains in organizational effectiveness as a result.

Blended Learning as a powerful strategy for corporate training success

Infopro Learning

Many organizations are currently looking for ways to provide quality employee training online. The remote workforce has steadily been growing over the past several years and current events have only sped up the process.

A Simple Model for Converting ILT to Engaging eLearning

eLearning Brothers

If you’re an e-learning designer, chances are you’re often asked to take existing instructor-led (classroom) training and put it online. Chances are also good that no one’s ever told you how to do that.

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I’m Writing a Second Edition of The eLearning Designer’s Handbook!

Tim Slade

It was nearly five years ago when I started thinking about writing a book to share everything I knew about designing and developing eLearning. At the time, the mear thought of writing my own book seemed like an enormous task, and it was! In fact, it wasn’t my first time working on a book.

How I Built a Chat Simulation in 2 Hours

Experiencing eLearning

Using Twine and the Trialogue story format, you can build a simple chat simulation in a few hours. I built the sample below in a little less than 2 hours, almost all of which was actually writing the conversation and choices. The story format controls all of the formatting and technical features.

The Ins and Outs of Connecting Technologies in a Modern Learning Ecosystem

Speaker: TJ Seabrooks, former CEO at Rustici Software

Have you ended up with a collection of content inputs and data outputs that might be hard to wrangle? If your organization uses multiple LMSs and has content coming from many different places, or you’re heading in this direction, this webinar is for you.

Tips to Create Better eLearning Development Content

G-Cube

Content for eLearning is only useful if the learner remains engaged. There are best practices you can use to ensure you are developing the most useful content.

7 Reasons LearnDash Is the Best LMS for Developers

LearnDash

Trying to decide which LMS will give you the most control and flexibility as a developer? Look no further than LearnDash.

Presentations on Scenario-Based Learning and More

Experiencing eLearning

I have given a number of presentations on scenario-based learning over the past five years, plus a few presentations on other topics. I have also had the pleasure of being interviewed on several podcasts and video casts.

How to Design Performance-Based eLearning Interactions

Tim Slade

One of the most important lessons I learned when I first started designing and developing eLearning courses was the importance of building performance-based eLearning interactions. However, this wasn’t a lesson I learned quickly. When I first started as an eLearning designer, I remember being constantly reminded of the importance of making my eLearning content interactive. I was told that interactive eLearning equaled engaging eLearning.

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

How to Use Group Leaders and User Roles in LearnDash

LearnDash

Need to give certain users special privileges without making them full admins? Here’s how assigning user roles can help. Online courses of all sizes frequently run into issues where they need to give different users special privileges and permissions to run their course more effectively. Doing so effectively means knowing how to set up User Groups and designate Group Leaders in ways that will accomplish the goals you want for your course.

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