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Creating a team-based elearning game

SmartBuilder

There’s a good deal of buzz about using games and gamification to make elearning more fun and engaging. But how do you design an elearning game that goes beyond fact-based recall to have a deeper impact on your organization?

Bingo game

SmartBuilder

Make your virtual Thanksgiving a little more fun, and funny, with our Thanksgiving Bingo game! Just give the game link to each person who attends your family’s Zoom/webmeeting and see who gets to Bingo first! Feel free to download the source file and customize the text or graphics.

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Interactive video example

SmartBuilder

There’s a cool new elearning example on our website using interactive video. The video shows a customer looking for help in a hardware store. The learners’ task is to identify where service is lacking. At the end, the learner compares his/her responses with the expert responses.

Real-world elearning challenge: Improve call center customer satisfaction

SmartBuilder

PART 1 of 4: Meet the Challenger. Client. Large financial services company with call centers across the United States. Challenge. For the past year, the company has received low call satisfaction ratings from their customers. Customer service reps (CSRs) aren’t escalating calls to supervisors at the appropriate times. This impedes the ability of supervisors to quickly respond to callers and resolve problems.

Transform Your Classroom with Apple

Speaker: Aaron Webb, Jamf

Apple empowers educators and students by design. In our webinar, we’ll explain how to make the best use of Apple devices in your classroom, and the tools and resources you need for success.

Learner-to-learner collaboration with xAPI

SmartBuilder

Have you ever wanted to allow your learners to collaborate or compete within a lesson? Well, thanks to the magic of xAPI and the power of SmartBuilder, now they can. I’ll share an example in a moment, but first, some quick background. I just completed the xAPI Cohort, “a free, vendor-neutral, 12-week learning-by-doing project-based team learning experience about the Experience API.” source: Torrance Learning).

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3-Real-world elearning challenge: Improve call center customer satisfaction

SmartBuilder

PART 3 of 4: What Do You Want Learners to DO? Recap. Here’s a quick recap of the first two parts of this ‘Challenge’ blog series: 1. THE CHALLENGE: The company has received low grades from their clients for responsiveness to callers whose calls should be escalated. Call center reps aren’t escalating calls to supervisors at the appropriate times. Read the full first post ).

2-Real-world elearning challenge: Improve call center customer satisfaction

SmartBuilder

PART 2 of 4: Determining the Business Goal. Client. Large financial services company with call centers across the United States. Recap. To refresh your memory about the challenger and the problem, read Design challenge – Part 1 of 4: Meet the Challenger. The first step in our challenge is to identify the business goal. What Is a Business Goal? A business goal describes the result we hope to achieve with our elearning solution; it’s the ‘What’s in it for me?’.

What to Do with Cranky Course Feedback

SmartBuilder

It’s that course again. You slaved over that course for months. You did a thorough task analysis, you consulted with SMEs, you chased down stakeholders. You action mapped, you prototyped, you iterated like no one has iterated before! And though it seems like you finally launched your masterpiece just last week, a year has already passed, and the course up for revision. Where do you start?

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A useful checklist for realistic interactions

SmartBuilder

We pride ourselves at SmartBuilder Consulting on designing elearning that focuses on performance: helping learners do the right thing at the right time. Performance is what counts – not just reading a few pages then passing a “quiz”, which is really a test of short-term memory, or worse, an exercise in making good guesses (tip – the longest answer is usually the correct one!).

Who C.A.R.E.S.!? How Learning Got Its Bad Rap & What We Can Do About It

Speaker: Treion Muller, Chief Strategy Officer at ELB Learning

Since when has learning and development become such a negative experience with learners? Treion Muller, Chief Strategy Officer for ELB Learning, will introduce a new learning framework called the C.A.R.E.S Learning Effectiveness Model.

A useful checklist for realistic interactions

SmartBuilder

We pride ourselves at SmartBuilder Consulting on designing elearning that focuses on performance: helping learners do the right thing at the right time. Performance is what counts – not just reading a few pages then passing a “quiz”, which is really a test of short-term memory, or worse, an exercise in making good guesses (tip – the longest answer is usually the correct one!).

Create Learning Activities that Work

SmartBuilder

This post is part of the Design Challenge series. If you need a refresher on the project we are discussing, look at Design Challenge #1 – Part 1 of 4: Meet Our First Challenger. In this post, you’ll get a chance to check out a couple activities that we’ve developed for the project, and hone your activity building skills by critiquing them. Keep it “on-target”.

Showcase: A Compliance Tell-and-test Makeover

SmartBuilder

It’s a good day in the world of instructional design when a client says, “We want your help making this boring training more interesting and interactive.” Even better is when they don’t just want interactivity, but meaningful interactivity. Barton Health requested exactly that with their HazCom training. The training had traditionally been driven by regulation requirements and had morphed into something that was less than engaging.

Grab Their Attention!

SmartBuilder

You settle into your stadium seat, popcorn on lap and soda nestled in its holder. The previews roll, the music swells, and your favorite actors’ names appear in starring roles. You’ve anticipated this movie for quite awhile. The title zooms in then fades. Instead of a dramatic scene fading in, the following text scrolls slowly onto the screen: You can’t wait to see what happens next.

Keeping Students Safe and Productive on Devices

Speaker: Aaron Webb, Jamf

In our webinar, we’ll explore the full range of Jamf education products to protect students, including quick and easy tools for IT admins, powerful apps for teachers to ensure student safety anywhere, and parental engagement tools.

Making elearning look good on retina displays

SmartBuilder

A retina display (verbiage marketed by Apple) is one that has a high enough resolution that the user cannot discern an individual pixel when looking at it from a normal viewing distance. In other words, the human eye cannot tell the difference between a photo of a painting shown on a retina display, and the painting itself! 1 As the number of learners with retina displays continues to increase, it’s important that elearning authors know how to support these super-high resolution devices.

Optimizing Graphics for eLearning

SmartBuilder

Have you ever thought about how graphics’ file sizes impact elearning courses? Think back to the last video you viewed that buffered while you watched it. Buffering can make a video difficult to follow. The same thing happens when learners wait for graphics to load in elearning. Warning: Images you download from your company network or from stock image sites are not optimized for elearning. This isn’t all about the learner though.

Creating learning experiences when performance really matters

SmartBuilder

I recently heard a news story about the Ebola crisis where the expert being interviewed explained that most of the infections of healthcare workers occur not from faulty or missing protective equipment but from workers not following the correct procedures when they remove their gear. This reminded me of a prototype that SmartBuilder developed a few years ago about following correct procedures when exiting a bio lab.

3 Handy Tips for Better Mobile Learning

SmartBuilder

Many people, including us at SmartBuilder, are neck deep in the mobile scene with elearning. My experience has exposed many things that contribute to a positive experience on a mobile device. This post shares three things you can easily implement right away to improve the quality of the mobile experiences you’re creating. Size it right. Have you ever taken a course on a mobile device that didn’t quite fit on the screen? If you haven’t, take my word for it – it’s annoying and distracting.

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The Key to Getting the Best Out of Video-Based Practice & Coaching

Speaker: Micah Eppler, Account Executive for Rehearsal of eLearning Brothers

Join Micah Eppler from eLearning Brothers to see hands-on examples of how organizations are transforming outcomes with video-based training strategies.

What Do You Want Learners to DO?

SmartBuilder

This post is part of the Design Challenge series. If you need a refresher on our challenger or the project we are discussing, look at Design Challenge #1 – Part 1 of 4: Meet Our First Challenger.

Select the Right Image Format

SmartBuilder

As a follow up on my last post about optimizing graphics , I want to address a few ideas concerning the best image format for elearning graphics. When you create graphics for a course, do you save all of the images in the same format? That isn’t uncommon. However, you can use various image formats to optimize the graphics in your course. No image format does everything perfectly. You should choose the format based on the image’s characteristics. The table below can help you do that. PNG-24.