SmartBuilder

Learner-to-learner collaboration with xAPI

SmartBuilder

Have you ever wanted to allow your learners to collaborate or compete within a lesson? Well, thanks to the magic of xAPI and the power of SmartBuilder, now they can. I’ll share an example in a moment, but first, some quick background.

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Real-world elearning challenge: Improve call center customer satisfaction

SmartBuilder

PART 1 of 4: Meet the Challenger. Client. Large financial services company with call centers across the United States. Challenge. For the past year, the company has received low call satisfaction ratings from their customers.

4-Real-world elearning challenge: Improve call center customer satisfaction

SmartBuilder

PART 4 of 4: Create Learning Activities That Work. Recap. Here’s a quick recap of the first three parts of this ‘Challenge’ blog series: 1. THE CHALLENGE: The company has received low grades from their clients for responsiveness to callers whose calls should be escalated.

What to Do with Cranky Course Feedback

SmartBuilder

It’s that course again. You slaved over that course for months. You did a thorough task analysis, you consulted with SMEs, you chased down stakeholders. You action mapped, you prototyped, you iterated like no one has iterated before!

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6 eLearning Trends in Custom eLearning Solutions

Most digital learning trends focus too much on the "digital" and not enough on the "learning". It is not enough that content builders master available tools. We need a return to core learning fundamentals. Get Inno-Versity's eBook for 6 of the most important trends coming to digital learning.

3-Real-world elearning challenge: Improve call center customer satisfaction

SmartBuilder

PART 3 of 4: What Do You Want Learners to DO? Recap. Here’s a quick recap of the first two parts of this ‘Challenge’ blog series: 1. THE CHALLENGE: The company has received low grades from their clients for responsiveness to callers whose calls should be escalated. Call center reps aren’t escalating calls to supervisors at the appropriate times. Read the full first post ).

A useful checklist for realistic interactions

SmartBuilder

We pride ourselves at SmartBuilder Consulting on designing elearning that focuses on performance: helping learners do the right thing at the right time.

A useful checklist for realistic interactions

SmartBuilder

We pride ourselves at SmartBuilder Consulting on designing elearning that focuses on performance: helping learners do the right thing at the right time.

Create Learning Activities that Work

SmartBuilder

This post is part of the Design Challenge series. If you need a refresher on the project we are discussing, look at Design Challenge #1 – Part 1 of 4: Meet Our First Challenger.

Showcase: A Compliance Tell-and-test Makeover

SmartBuilder

It’s a good day in the world of instructional design when a client says, “We want your help making this boring training more interesting and interactive.” Even better is when they don’t just want interactivity, but meaningful interactivity.

A New Segmentation Model for Customer Onboarding

A great customer onboarding program is a proactive and meaningful way to make a lasting impact on customer engagement, retention, and expansion. In this eBook, Skilljar will show you a new framework for building a customer onboarding program, including how to segment users and drive long-term value and retention through education.

Grab Their Attention!

SmartBuilder

You settle into your stadium seat, popcorn on lap and soda nestled in its holder. The previews roll, the music swells, and your favorite actors’ names appear in starring roles. You’ve anticipated this movie for quite awhile. The title zooms in then fades.

Making elearning look good on retina displays

SmartBuilder

A retina display (verbiage marketed by Apple) is one that has a high enough resolution that the user cannot discern an individual pixel when looking at it from a normal viewing distance.

Select the Right Image Format

SmartBuilder

As a follow up on my last post about optimizing graphics , I want to address a few ideas concerning the best image format for elearning graphics. When you create graphics for a course, do you save all of the images in the same format? That isn’t uncommon.

Optimizing Graphics for eLearning

SmartBuilder

Have you ever thought about how graphics’ file sizes impact elearning courses? Think back to the last video you viewed that buffered while you watched it. Buffering can make a video difficult to follow. The same thing happens when learners wait for graphics to load in elearning.

Developing a Results Driven Curriculum

A well-designed learning curriculum develops and nurtures skills needed to achieve organizational and business goals with the most effective and engaging set of experiences. This ebook outlines 5 critical steps to develop learning solutions that will help you achieve the most ambitious objectives.

Creating learning experiences when performance really matters

SmartBuilder

I recently heard a news story about the Ebola crisis where the expert being interviewed explained that most of the infections of healthcare workers occur not from faulty or missing protective equipment but from workers not following the correct procedures when they remove their gear.

What Do You Want Learners to DO?

SmartBuilder

This post is part of the Design Challenge series. If you need a refresher on our challenger or the project we are discussing, look at Design Challenge #1 – Part 1 of 4: Meet Our First Challenger.

3 Handy Tips for Better Mobile Learning

SmartBuilder

Many people, including us at SmartBuilder, are neck deep in the mobile scene with elearning. My experience has exposed many things that contribute to a positive experience on a mobile device. This post shares three things you can easily implement right away to improve the quality of the mobile experiences you’re creating. Size it right. Have you ever taken a course on a mobile device that didn’t quite fit on the screen? If you haven’t, take my word for it – it’s annoying and distracting.

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Guild eBook on Classroom to eLearning Part 2 Has Been Released

Learning Solutions Magazine

Guild eBook on Classroom to eLearning Part 2 Has Been Released. cori-miller. Fri, 08/23/2019 - 10:30

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12 Ways to Get the Most Out of Your Authoring Tool

Knowing what you need from an eLearning authoring tool can be hard, especially when there are so many options on the market. gomo’s new ebook aims to save you time and hassle by identifying 12 must-have authoring tool features.

Keeping Up with Artificial Intelligence in L&D

Learning Solutions Magazine

Keeping Up with Artificial Intelligence in L&D. cori-miller. Fri, 08/16/2019 - 01:00

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Focus on What’s Important for Learning

Experiencing eLearning

My daughter is in kindergarten this year. It’s been so much fun to watch her process of learning to read and write. During their unit about animals, my daughter wrote some facts about fish. A fish moves with its tail and fin. Its covering is called scales. Fish do not have eyebrows.

Instructional Design Hourly Rates and Salary

Experiencing eLearning

What is your hourly rate as an instructional designer? How much do you make if you’re a full-time salaried employee? What about freelance or consultant rates? People frequently ask me these questions, and I always refer people to the same resources.

What does an instructional designer do?

Experiencing eLearning

This post was originally published on May 26, 2007. It has become by far my most popular post. Even after all these years, people are trying to answer this question. In the coming months, I plan to update a number of “classic” posts like this one.

Custom eLearning: What to Consider as an L&D Manager

A custom eLearning project is an exciting opportunity, but any L&D Manager will also tell you it can be challenging. Inno-versity shares 5 points to consider before kicking off your project. These concepts are critical to addressing the most common pain points which, IF addressed, will ensure success.

Time Estimates for eLearning Development

Experiencing eLearning

One common question is “how long will it take to create this elearning?” ” It’s important to estimate the effort and time required for different tasks. Because I work for myself, I have to create good estimates.

What I Learned at LSCon 2019

Experiencing eLearning

I had a great time at the eLearning Guild’s Learning Solutions Conference in Orlando. I loved being able to meet people in person who I had previously only met online and reconnecting with folks from past conferences.

The 5 Types of Subject Matter Experts & How to Deal With Them

Tim Slade

I’ll be 100% honest when I say that I struggle working with difficult subject matter experts. The fact is, I get frustrated when they want to control every aspect of the course I’m developing or when they are continually late with their feedback. Am I right?!

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My Oprah Moment: ATD ICE 2019

Learning Rebels

Oprah was the keynote speaker at the Association for Talent Development, International Conference and Expo (ATD ICE) this morning and she dropped the mic on all of us. I wish I could say that everyone got a car, but I guess that is not what the universe had in mind for me today.

Monetizing Customer Education: Free, Fee, and Everything In Between

Some of the best customer education programs monetize customer training to help offset program costs, fuel new initiatives, and enable additional investment in your programs. In this webinar, Skilljar will discuss the free-to-fee continuum and share best practices for developing a pricing and packaging strategy for your education offers.

How to Launch Elearning Content Using xAPI

HT2 Labs

Already using xAPI for more than just reporting? Then you may be wondering how it can be used to launch elearning content. The post How to Launch Elearning Content Using xAPI appeared first on HT2 Labs. Learning Locker xAPI

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8 Things To Look For In An eLearning Solution For Small And Medium Businesses

JoomlaLMS

To find a perfect LMS for your small or medium business, check out the following tips. Blog articles

Micro-learning’s unsung sibling

E-Learning Provocateur

Micro-learning is so hot right now. But I’m not going to deliberate over its definition. If you’re into that, check out Shannon Tipton’s Microlearning: The Misunderstood Buzzword and 7 Deadly Myths of Microlearning.

Is your Instructor Led Training Agile?

mLevel

Is Your Instructor Led Training Agile? Agile is defined as the ability to move quickly and easily. Of course, everything from software development to project management is agile these days, yes, even learning – but it’s limited to the learning creation side of the business.

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State of the Front-Line Manager

It's no secret that front-line managers are essential to your organization's success. They form the base of your leadership development funnel and, most likely, account for over half of all your organization's leaders. Improving how front-line managers perform yields mouthwatering increases in how individual contributors perform.