SmartBuilder

Learner-to-learner collaboration with xAPI

SmartBuilder

Have you ever wanted to allow your learners to collaborate or compete within a lesson? Well, thanks to the magic of xAPI and the power of SmartBuilder, now they can. I’ll share an example in a moment, but first, some quick background.

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4-Real-world elearning challenge: Improve call center customer satisfaction

SmartBuilder

PART 4 of 4: Create Learning Activities That Work. Recap. Here’s a quick recap of the first three parts of this ‘Challenge’ blog series: 1. THE CHALLENGE: The company has received low grades from their clients for responsiveness to callers whose calls should be escalated.

Real-world elearning challenge: Improve call center customer satisfaction

SmartBuilder

PART 1 of 4: Meet the Challenger. Client. Large financial services company with call centers across the United States. Challenge. For the past year, the company has received low call satisfaction ratings from their customers.

3-Real-world elearning challenge: Improve call center customer satisfaction

SmartBuilder

PART 3 of 4: What Do You Want Learners to DO? Recap. Here’s a quick recap of the first two parts of this ‘Challenge’ blog series: 1. THE CHALLENGE: The company has received low grades from their clients for responsiveness to callers whose calls should be escalated. Call center reps aren’t escalating calls to supervisors at the appropriate times. Read the full first post ).

Developing a Results Driven Curriculum

A well-designed learning curriculum develops and nurtures skills needed to achieve organizational and business goals with the most effective and engaging set of experiences. This ebook outlines 5 critical steps to develop learning solutions that will help you achieve the most ambitious objectives.

2-Real-world elearning challenge: Improve call center customer satisfaction

SmartBuilder

PART 2 of 4: Determining the Business Goal. Client. Large financial services company with call centers across the United States. Recap. To refresh your memory about the challenger and the problem, read Design challenge – Part 1 of 4: Meet the Challenger. The first step in our challenge is to identify the business goal. What Is a Business Goal? A business goal describes the result we hope to achieve with our elearning solution; it’s the ‘What’s in it for me?’.

A useful checklist for realistic interactions

SmartBuilder

We pride ourselves at SmartBuilder Consulting on designing elearning that focuses on performance: helping learners do the right thing at the right time.

A useful checklist for realistic interactions

SmartBuilder

We pride ourselves at SmartBuilder Consulting on designing elearning that focuses on performance: helping learners do the right thing at the right time.

Create Learning Activities that Work

SmartBuilder

This post is part of the Design Challenge series. If you need a refresher on the project we are discussing, look at Design Challenge #1 – Part 1 of 4: Meet Our First Challenger.

Showcase: A Compliance Tell-and-test Makeover

SmartBuilder

It’s a good day in the world of instructional design when a client says, “We want your help making this boring training more interesting and interactive.” Even better is when they don’t just want interactivity, but meaningful interactivity.

How to Use Customer Training Data to Make Better Business Decisions

You may think customer training is crucial to the success of your organization, but do you have the data to prove it? Download the guide now, and learn how to prove the value of your customer training programs.

Grab Their Attention!

SmartBuilder

You settle into your stadium seat, popcorn on lap and soda nestled in its holder. The previews roll, the music swells, and your favorite actors’ names appear in starring roles. You’ve anticipated this movie for quite awhile. The title zooms in then fades.

Making elearning look good on retina displays

SmartBuilder

A retina display (verbiage marketed by Apple) is one that has a high enough resolution that the user cannot discern an individual pixel when looking at it from a normal viewing distance.

Select the Right Image Format

SmartBuilder

As a follow up on my last post about optimizing graphics , I want to address a few ideas concerning the best image format for elearning graphics. When you create graphics for a course, do you save all of the images in the same format? That isn’t uncommon.

Optimizing Graphics for eLearning

SmartBuilder

Have you ever thought about how graphics’ file sizes impact elearning courses? Think back to the last video you viewed that buffered while you watched it. Buffering can make a video difficult to follow. The same thing happens when learners wait for graphics to load in elearning.

Agile Microlearning Explained

Learner engagement and retention doesn’t have to be a mystery. Cognitive science theories already supply the answers. Learn how OttoLearn packages them into a single platform you can use to deliver microlearning based reinforcement training, and go beyond completions to focus on outcomes.

Creating learning experiences when performance really matters

SmartBuilder

I recently heard a news story about the Ebola crisis where the expert being interviewed explained that most of the infections of healthcare workers occur not from faulty or missing protective equipment but from workers not following the correct procedures when they remove their gear.

What Do You Want Learners to DO?

SmartBuilder

This post is part of the Design Challenge series. If you need a refresher on our challenger or the project we are discussing, look at Design Challenge #1 – Part 1 of 4: Meet Our First Challenger.

3 Handy Tips for Better Mobile Learning

SmartBuilder

Many people, including us at SmartBuilder, are neck deep in the mobile scene with elearning. My experience has exposed many things that contribute to a positive experience on a mobile device. This post shares three things you can easily implement right away to improve the quality of the mobile experiences you’re creating. Size it right. Have you ever taken a course on a mobile device that didn’t quite fit on the screen? If you haven’t, take my word for it – it’s annoying and distracting.

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Guild eBook on Classroom to eLearning Part 2 Has Been Released

Learning Solutions Magazine

Guild eBook on Classroom to eLearning Part 2 Has Been Released. cori-miller. Fri, 08/23/2019 - 10:30

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12 Ways to Get the Most Out of Your Authoring Tool

Knowing what you need from an eLearning authoring tool can be hard, especially when there are so many options on the market. gomo’s new ebook aims to save you time and hassle by identifying 12 must-have authoring tool features.

Keeping Up with Artificial Intelligence in L&D

Learning Solutions Magazine

Keeping Up with Artificial Intelligence in L&D. cori-miller. Fri, 08/16/2019 - 01:00

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How to Launch Elearning Content Using xAPI

HT2 Labs

Already using xAPI for more than just reporting? Then you may be wondering how it can be used to launch elearning content. The post How to Launch Elearning Content Using xAPI appeared first on HT2 Labs. Learning Locker xAPI

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Gift Ideas for Instructional Designers and eLearning Developers: Books!

Experiencing eLearning

Are you doing holiday shopping for any instructional designers or eLearning developers? Maybe you received some gift cards and are looking for something for yourself. Here are some of the books I recommend for the learning and development professionals on your gift list.

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Is Your Cloud-based LMS the Ideal Platform to Train Employees?

Your Training Edge

When it comes to employee productivity, offering training programs, courses and learning opportunities becomes essential for organizations. The best way to provide this opportunity is through integrating a Learning Management System (LMS) within the organization.

Best Practices for Launching an External LMS

When launching a new platform to deliver customer and partner training, there are a few key items to keep in mind. The best and simplest way to stay organized during this process is to follow the tried-and-true practices outlined in this eBook.

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E-Learning Provocateur

Is it just me or is every year a “big year”…? Well 2018 marked a decade of blogging by yours truly, and that alone is something that I’m proud of.

When Training Is NOT The Answer

Tim Slade

Whether you’re an instructional designer, an eLearning designer, or just an everyday learning professional, a crucial part of your job is understanding when training is not the answer.

MWL Newsletter No 94

Jane Hart

Posts and news about Modern Workplace Learning (MWL) for the week 2-8 December 2018 [who’s responsible for reskilling future workers? guide employees to own their own learning. MWL 2019] . Modern Workplace Learning

How to bring out the best in your employees

Your Training Edge

Employees are a diverse bunch with varied interests. Each one has had a different taste of life and what motivates one might not motivate another. When handling a team, it can be quite difficult to get everyone on the same page and motivate them to give their best.

State of the Front-Line Manager

It's no secret that front-line managers are essential to your organization's success. They form the base of your leadership development funnel and, most likely, account for over half of all your organization's leaders. Improving how front-line managers perform yields mouthwatering increases in how individual contributors perform.

How to Ask Better Training Questions

Learning Rebels

The time has come to once again to discuss the art of, “How to ask better training questions?” ” (This post ran originally on my blog site for Litmos in January 2018. The content here has been updated.). Picture this: .

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What Does Social Learning Look Like? [INFOGRAPHIC]

Docebo

Uncover the value of social learning in the workplace in this infographic. Where do employees go for critical information when they’re trying to complete a task? They don’t take formal courses – they search around and ask a colleague or an expert.

Game-based Learning & Gamification – Driving Fun & Engagement to Your Corporate Training Experience

G-Cube

Engagement is a key element to make training more effective and relevant. One of the most popular training methods to drive learner interaction is gamification. It has become a trending buzz for corporate training, where different game mechanics are embedded with non-gaming contexts.

5 Discoveries About Self-Paced Learning

InSync Training

When we think of self-paced training content, eLearning modules often come to mind. Even with the development of “choose-your-own-adventure” content and the inclusion of bells-and-whistles, eLearning can fail to resonate with modern learners.

A Guide to Marketing Customer Training

Most customers are not required to take training. As such, it’s crucial to create a marketing campaign that engages your training audience and demonstrates the value of your courses.

Building a Simulated Phone Conversation in Storyline

Experiencing eLearning

In my last post on creating layouts for a branching scenario , I identified a need to build some long phone conversations. These are basically like a “cut scene” that shares additional information between the decision points.

The Secret to Creating Training That Sticks

InSync Training

Virtually There Session Recap. As trainers, we often have to design and deliver technical or hard-to-understand content to our learners. Oftentimes, the content itself doesn’t naturally draw people in or lend itself to being easily remembered.

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Increasing Impact Of Gamified E-Learning

G-Cube

For companies seeking to integrate comprehensive training programs, the benefits of e-learning outweigh the instructor-led training. With the traditional training programs, providing the learning material is costly and time-consuming.

Motivate Your Employees with e-Learning Incentives

Your Training Edge

Managing a company full of employees can be very difficult at times. It can be hard to keep employees engaged and make sure that the company environment is enjoyable.

The Secret to Getting Learning Results May Not Be What You Think

Do you struggle to achieve measurable results with your learning solutions? If so, you’re not alone. According to CEB, traditional training only creates 37% learning transfer. This guide explores the causes of poor transfer and concrete steps to achieving better outcomes.