SmartBuilder

Interactive video example

SmartBuilder

There’s a cool new elearning example on our website using interactive video. The video shows a customer looking for help in a hardware store. The learners’ task is to identify where service is lacking. At the end, the learner compares his/her responses with the expert responses.

Real-world elearning challenge: Improve call center customer satisfaction

SmartBuilder

PART 1 of 4: Meet the Challenger. Client. Large financial services company with call centers across the United States. Challenge. For the past year, the company has received low call satisfaction ratings from their customers.

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Learner-to-learner collaboration with xAPI

SmartBuilder

Have you ever wanted to allow your learners to collaborate or compete within a lesson? Well, thanks to the magic of xAPI and the power of SmartBuilder, now they can. I’ll share an example in a moment, but first, some quick background.

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4-Real-world elearning challenge: Improve call center customer satisfaction

SmartBuilder

PART 4 of 4: Create Learning Activities That Work. Recap. Here’s a quick recap of the first three parts of this ‘Challenge’ blog series: 1. THE CHALLENGE: The company has received low grades from their clients for responsiveness to callers whose calls should be escalated.

Why Smoking Costs Employers More Than They Realize

Your employees are smoking, and at a cost of $7,000 per year for each employee who smokes, that adds up - fast! This free report will show you how an effective cessation program pays for itself.

What to Do with Cranky Course Feedback

SmartBuilder

It’s that course again. You slaved over that course for months. You did a thorough task analysis, you consulted with SMEs, you chased down stakeholders. You action mapped, you prototyped, you iterated like no one has iterated before!

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A useful checklist for realistic interactions

SmartBuilder

We pride ourselves at SmartBuilder Consulting on designing elearning that focuses on performance: helping learners do the right thing at the right time.

3-Real-world elearning challenge: Improve call center customer satisfaction

SmartBuilder

PART 3 of 4: What Do You Want Learners to DO? Recap. Here’s a quick recap of the first two parts of this ‘Challenge’ blog series: 1. THE CHALLENGE: The company has received low grades from their clients for responsiveness to callers whose calls should be escalated. Call center reps aren’t escalating calls to supervisors at the appropriate times. Read the full first post ).

2-Real-world elearning challenge: Improve call center customer satisfaction

SmartBuilder

PART 2 of 4: Determining the Business Goal. Client. Large financial services company with call centers across the United States. Recap. To refresh your memory about the challenger and the problem, read Design challenge – Part 1 of 4: Meet the Challenger. The first step in our challenge is to identify the business goal. What Is a Business Goal? A business goal describes the result we hope to achieve with our elearning solution; it’s the ‘What’s in it for me?’.

Create Learning Activities that Work

SmartBuilder

This post is part of the Design Challenge series. If you need a refresher on the project we are discussing, look at Design Challenge #1 – Part 1 of 4: Meet Our First Challenger.

[Webinar] The State of Customer Education: Findings from Skilljar’s Benchmarks and Trends Report

Speaker: Sandi Lin & Linda Schwaber-Cohen

In this webinar, Skilljar CEO Sandi Lin will discuss learnings from their recent study, and share her insights on the state of Customer Education. They'll dig into key findings so you can benchmark against industry trends and understand how your strategy and metrics compare.

Showcase: A Compliance Tell-and-test Makeover

SmartBuilder

It’s a good day in the world of instructional design when a client says, “We want your help making this boring training more interesting and interactive.” Even better is when they don’t just want interactivity, but meaningful interactivity.

Grab Their Attention!

SmartBuilder

You settle into your stadium seat, popcorn on lap and soda nestled in its holder. The previews roll, the music swells, and your favorite actors’ names appear in starring roles. You’ve anticipated this movie for quite awhile. The title zooms in then fades.

Making elearning look good on retina displays

SmartBuilder

A retina display (verbiage marketed by Apple) is one that has a high enough resolution that the user cannot discern an individual pixel when looking at it from a normal viewing distance.

Optimizing Graphics for eLearning

SmartBuilder

Have you ever thought about how graphics’ file sizes impact elearning courses? Think back to the last video you viewed that buffered while you watched it. Buffering can make a video difficult to follow. The same thing happens when learners wait for graphics to load in elearning.

Need Remote Learning ASAP? Don’t Pick Your Next LMS Before Reading This!

Need to go remote or move your training programs online? Download this guide to identify and overcome the biggest eLearning challenges so you can pick the perfect LMS without wasting time, money, and effort, even if you are just starting your eLearning journey.

Creating learning experiences when performance really matters

SmartBuilder

I recently heard a news story about the Ebola crisis where the expert being interviewed explained that most of the infections of healthcare workers occur not from faulty or missing protective equipment but from workers not following the correct procedures when they remove their gear.

What Do You Want Learners to DO?

SmartBuilder

This post is part of the Design Challenge series. If you need a refresher on our challenger or the project we are discussing, look at Design Challenge #1 – Part 1 of 4: Meet Our First Challenger.

3 Handy Tips for Better Mobile Learning

SmartBuilder

Many people, including us at SmartBuilder, are neck deep in the mobile scene with elearning. My experience has exposed many things that contribute to a positive experience on a mobile device. This post shares three things you can easily implement right away to improve the quality of the mobile experiences you’re creating. Size it right. Have you ever taken a course on a mobile device that didn’t quite fit on the screen? If you haven’t, take my word for it – it’s annoying and distracting.

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Select the Right Image Format

SmartBuilder

As a follow up on my last post about optimizing graphics , I want to address a few ideas concerning the best image format for elearning graphics. When you create graphics for a course, do you save all of the images in the same format? That isn’t uncommon.

The Better Way to Onboard Customers

Speaker: Skilljar Experts

The best onboarding programs have a super power: they’re constantly improving. Here at Skilljar, we’ve learned a thing or two about onboarding, both by crafting our own experience, and by collaborating with the best Customer Education professionals in the world. In our upcoming webinar, we’re going to share these learnings with you.

ID and eLearning Links 5/26/20

Experiencing eLearning

As I read online, I bookmark resources I find interesting and useful. I share these links periodically here on my blog. In this post, I share links on writing about unfamiliar subjects plus 3 different sets of instructional design competencies. Writing when you’re not a SME.

Designing Engaging Digital Learning Podcast

Experiencing eLearning

I had the great pleasure of having an extended conversation with Keith Quinn for the SSSC (Scottish Social Services Council) Learncast. Recording this podcast on learning was genuinely a highlight of my week.

Training Tips from 11 Experts (Including Me)

Experiencing eLearning

TalentLMS asked 11 folks in the learning and development world for tips for improving workplace training. Now that nearly everyone is a remote worker, these tips can help train remote employees. Many of the tips could apply to any workplace training though, not just elearning for remote workers.

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Branch and Bottleneck Scenario Structure

Experiencing eLearning

One of the challenges of branching scenarios is that you can generate so many options and paths that it quickly becomes unwieldy. A branch and bottleneck scenario structure is one strategy for keeping the complexity manageable. Branch and Bottleneck.

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Need Remote Learning NOW? Get Online Quickly & Easily With This Can’t-Miss Guide

Remote learning is becoming more important than ever. Whether you’re scrambling to get your eLearning launched, or need to upgrade to meet increased demand, this guide will eliminate the guesswork so you can find your perfect LMS!

Instructional Story Design: Book Review

Experiencing eLearning

Rance Greene’s new book, Instructional Story Design: Develop Stories that Train , provides a systematic process for creating stories for training. Even if you don’t consider yourself a storyteller, you can create stories to support learning with this book. Example stories.

Streamlining Branching Scenario Planning and Design

Experiencing eLearning

This week, I was originally scheduled to be at the Learning Solutions Conference in Orlando. The eLearning Guild wisely canceled that conference due to the pandemic. I’m sad to miss seeing so many folks, but it was absolutely the right choice for the Guild to cancel and keep everyone safe.

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Remote Instructional Design Jobs

Experiencing eLearning

Instructional design jobs were often done remotely before the pandemic. Now that most of us are staying home, even more opportunities for remote instructional design and elearning work are available. My experience. As an independent consultant, I have worked from home full time since 2011.

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Color-Coded Branching Scenario Flowchart

Experiencing eLearning

A color-coded branching scenario flowchart shows you the overall structure of a branching scenario at a glance. I use Twine to create branching scenarios. In the default interface and formats, passages are all the same color.

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Top E-Learning Software - Recommendations and Pricing

Zero in on the best E-Learning software for your company. Get expert recommendations and pricing comparisons based on your specific needs.

Where are we going most wrong…

Clark Quinn

…and what’s most important to fix? I was a co-conspirator on the Serious eLearning Manifesto , and we identified 8 values that separated typical elearning from serious elearning. However, I suspect that not all are as important, nor hard to fix.

What are Short Sims?

Allen Interactions

Role plays. Flight simulators. Sports scrimmages. Computer games. Wargames. Erector sets. Group challenges. Acting workshops. Moot courts. These great learning experiences have a few things in common. They are all “Learning to do.” And they all get us to Short Sims.

5 Learning Myths, Debunked

LearnDash

Whether you’re designing a course or giving learners study advice, don’t let these myths lead you astray. Many instructors get started in online education because they want to share their expertise with the world.

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I Need an LMS. Where Do I Start?

Experiencing eLearning

If you’re just starting the process of selecting and implementing a new Learning Management System (LMS), the process can feel a little overwhelming. This is especially true for organizations who don’t currently have an LMS and are starting completely from scratch.

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Employee Training Playbook by Lessonly

Strengthen new employees and develop existing teams with Lessonly’s Employee Training Playbook.