CLO Magazine

OCTOBER 11, 2013

When FMC Technologies experienced rapid growth in a business sector, its customer service performance suffered. But, as he partnered with Linkage principal consultant Madelyn Yucht, they realized that customer satisfaction scores would only go up when quality of process execution and delivery improved. Did They Like It?

Customer Service 61

Customer Service Services Culture Custom 61

OpenSesame

SEPTEMBER 15, 2015

Ryan Eudy, CEO of ej4 commented “Our partnership started with OpenSesame in 2012 and has grown tremendously. Now OpenSesame Plus customers needing actionable learning in an easy-to-digest format can do so on the same platform they are already using.”.

Compliance Training 40

Compliance Training Course Format eLearning Strategy 40

OpenSesame

SEPTEMBER 15, 2015

Ryan Eudy, CEO of ej4 commented “Our partnership started with OpenSesame in 2012 and has grown tremendously. Now OpenSesame Plus customers needing actionable learning in an easy-to-digest format can do so on the same platform they are already using.”.

Compliance Training 40

Compliance Training Course Format eLearning Strategy 40

CLO Magazine

FEBRUARY 14, 2013

Internal talent development was the second-ranked critical challenge for CEOs in The Conference Board’s CEO Challenge 2012 research report, “Human Capital.” Some aim to expand into new countries, while others strive to renew their commitment to customer service or make greater advances in technology.

Ninth House 70

Ninth House PDI Diversity Training Leadership 70

CLO Magazine

APRIL 22, 2014

“They don’t think they need a plan because they’re all about executing the daily services, but we disagree with that concept,” he said. “You would have a hard time finding a better learning officer anywhere. In Chesterfield’s 2012 survey, customers gave the county a rating of 82 percent.

Internationalization 39

Internationalization Liability Simulations Quality 39