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Cultivate a Culture of Customer Service

CLO Magazine

When FMC Technologies experienced rapid growth in a business sector, its customer service performance suffered. But, as he partnered with Linkage principal consultant Madelyn Yucht, they realized that customer satisfaction scores would only go up when quality of process execution and delivery improved. Did They Like It?

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50 Ways to Lever Learning

The Performance Improvement Blog

Performance measurement – learning from measures of performance such as sales figures, production numbers, and customer service feedback. Roleplay – people (usually two or three) acting out roles to learn about themselves and others by putting themselves in somebody else’s shoes.

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A Complete Guide To Choosing The Best Online Course Platform

ProProfs

It should allow you to extract actionable learning data and present a bird’s eye view of it on an executive dashboard. ? Find Out the Quality of Customer Support. Quality customer service is the new battleground. Software as a service (SaaS) is an example of a cloud-based course platform subscription model.

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Manager's Role in Learning and Performance Improvement

The Performance Improvement Blog

An engineer in a prototype department of a manufacturer learns how to operate a 3D printer. Cross-functional team members in a marketing firm learn how to run their project meetings more effectively. A hospital learns how to put the “wow” in customer service. Learning breeds learning and success breeds success.

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The Learning Experience: How to Level Up Your Employee Training

OpenSesame

Learning in a corporate environment is irrespective of the role of the learner, be it for leadership development , product training or customer service. Not only it provides flexible learning options, but also keeps a track of the progress for a learner. Ready to put these ideas into action?

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Beyond the status quo: how enlightened CLOs can enable true employee readiness

CLO Magazine

Not only does a legacy approach overlook the critical, bottom-up insights that come from employees such as those in customer service, sales reps and marketers working on the front lines, it stifles collaboration among those employees as well. This will not only drive viewership but retention as well.

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OpenSesame Partners With ej4 to Add 700+ Courses to OpenSesame Plus

OpenSesame

Now OpenSesame Plus customers needing actionable learning in an easy-to-digest format can do so on the same platform they are already using.”. Ryan Eudy, CEO of ej4 commented “Our partnership started with OpenSesame in 2012 and has grown tremendously.