The Importance of Listening to Your Customers (+How It Will Benefit Your Business)

Docebo

So, what about what our peers, managers, and customers have to say? In business, listening is one of the most important skills that you can have , especially if you take care of a team or have a customer-facing role. Why you Should Listen to Your Customers.

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How xAPI Benefits the Learner

eLearning Brothers

Mike Hruska, President and CEO of Problem Solutions, wrote a great guest post for us talking about human capital analytics and how xAPI is rapidly changing and catalyzing technology and product development in learning, education, and training. Talk to our Custom Solutions team today.

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Product Training vs Soft Skills Training

Your Training Edge

can be taken as “good to have” instead of vital component, and product training like quality control skills are usually viewed as a box ticking exercise, not always monitored at the workplace to assess value. Differentiating Between Soft Skills & Product Skills. Product Training.

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Benefits of gamification in training

Paradiso

Thanks to the benefits of gamification in training your employees will be able to find again the inspiration and excitement within their online training programs. About the benefits of Gamification in training for your company. Other benefits of gamification in training.

Agile Microlearning Explained

transformations lead to new solutions, advanced ideas, and increased productivity and profit. to everyone—for the benefit of both the organization and. OttoLearn allows the trainer to provide custom. COGNITIVE SCIENCE BEHIND OTTOLEARN v1.1

Marketing Never Ends – How Does Product Education Help?

Talented Learning

Today we feature excellent customer education advice from Ruairi Galavan , Senior Manager of Customer Engagement at Intercom. Every New Customer Counts. Customer acquisition is an obsession among startups. Product Education. How to Bootstrap Product Education.

Exploring Top Benefits of E Learning for Modern Corporates

G-Cube

Most of the organizations are leaning towards delivering custom e-learning solutions to meet diverse training objectives. There are various benefits of e learning from boosting workforce engagement, bridging skills-gaps, and improving organizational performance.

Why And How You Should Educate Customers On Your Products

TalentLMS

Your business has developed a competitive product. But do customers know how to use it to its full potential in order to get the most value from your product? In the modern business world, too little attention is paid to customer education. Improved customer satisfaction.

Designing a Product Launch Curriculum

Bottom-Line Performance

This is an excerpt from Nancy Harkness’ new white paper, Learning Solutions and Your Product Launch: The Secret to Success. Here is a section on designing product launch curriculums: Designing the curriculum. Product Launch Training White Paper curriculum design product launch

Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable.

State of the Front-Line Manager

how individual contributors perform, increases that show up in engagement, retention, and productivity. 6An appealing opportunity promises benefits of such a magnitude. customer service group, shift managers in your retail. manager, talent developer, motivator, customer.

4 Key Benefits of Custom eLearning Solutions

Obsidian Learning

So what does my laundry have to do with custom eLearning? Why get a custom shirt? The benefits are clear: It fits me like a glove, it looks and feels exactly the way I want, it is made of the fabric I selected, and it has the specific embellishments I want.

5 Trends for Productive Human Resources Management

Your Training Edge

Productivity is a focal point for human resources; they both must model it themselves and encourage employees to do the same. . Here are five trends for productive human resources management. There are a lot of different ways to improve productivity throughout an organization.

Improve Customer Success Training with Custom Elearning

Learnkit

In the SaaS industry, Customer Success has gone from being another Silicon Valley buzzword, to a weapon of choice for companies looking to increase their customer satisfaction. Here are 3 ways, Custom Elearning can Improve Customer Success Training: 1.

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Your Product Launch Training Questions Answered

Bottom-Line Performance

A few weeks ago, several hundred people joined Leanne Batchelder and myself for a webinar on product launch training. Hosted through Training Magazine Network, the session is called Learning Solutions and Your Product Launch: How a Curriculum Drives Success.

How Training the Customer-Facing Workforce is Different

Enyota Learning

It could even be said that more than your product offering, it is the quality of your customer service that will make or break your organization. According to a report, businesses lose as much as $41 billion each year just to poor customer service.

Excellence in Customer Training: A Roche Case Study

Bottom-Line Performance

In markets where the products being sold are highly complex, customer training is essential to help make the sale and retain customers. Teaching someone how to use your product effectively is at near parity with the quality of the product itself! who benefits?

How a Time Management eLearning Course Can Boost Productivity

eLearning Brothers

People who manage their time effectively are productivity ninjas. Benefits of Time Management. Productivity. Be sure to schedule some breaks throughout so you can stay productive and not force hard work when your body or mind isn’t up to it.

The Benefits of Using a Customer-Oriented Learning Management System (LMS) Vendor

Gyrus

Someone famously asked Henry Ford if he had talked with customers for their opinions before creating an automobile for the masses. The benefit? You get an adaptable product that meets your business needs without the pain and expense of a customization.

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Customer Training Pricing and Packaging: What’s the Best Strategy?

Talented Learning

If you follow my LMS trends updates , you know that customer training is where the action is. Here’s why: When you buy a product or service, the faster you learn how it helps you achieve your goals, the more successful your customer experience will be.

Free Webinar: How to Price Education Products

Association eLearning

Pricing for education products is all over the map. But pricing is too essential to leave to guesswork. In this session, we look at why you should eschew “downside pricing” (e.g., cost-based approaches) and embrace “upside pricing” that looks at the value you deliver to the buyers.

The benefits of applying the 70:20:10 learning framework

Docebo

New report outlines the benefits of applying 70:20:10. L&D leaders recognise the benefits that can be achieved through modernising their learning strategy and the key role of technology in this process and yet many are failing to achieve their goals.

How to Integrate Product Knowledge Into Your Launch Curriculum

Bottom-Line Performance

Your company’s new product is about to launch and it’s time for the launch event. Reps are flown in from all over the country, or the world, to learn about the new product they will be selling. Our Product launch framework. Turn Product Knowledge Into Pre-work.

The Benefits of Opening Your LMS to Your Extended Enterprise

Absorb LMS

Many companies utilize an Extended Enterprise LMS in order to reach their user audiences by offering them specialized training that is based upon their interactions with a company’s products. However, the benefits do not end there.

The Benefits of Custom Elearning Course Development

Designing Digitally

No matter how many employees you have or what your training needs may be, having a custom eLearning development can provide you with a wide variety of advantages. Two of the biggest benefits of offering custom training is improving employee morale and productivity.

How Is Digital Transformation Shaping Customer Experience?

Talented Learning

Today we feature insights about customer experience from Daniel Newman , Principal Analyst at Futurum Research and CEO of Broadsuite Media Group. As I’ve often said, digital transformation is about one thing – creating business value by improving customer experience.

8 Overlooked Mobile Learning Benefits For Customer Service Online Training

Litmos

Is mobile learning a viable addition for your customer service online training course? In this article, I’ll highlight eight reasons why you should bring mobile learning into the fold to improve employee productivity and online training ROI. Increases Customer Satisfaction And Loyalty.

Improving Productivity with Integrations

Coassemble

The major benefit of integrations is the ability to automate repetitive, time-consuming tasks. According to Gallup , teams with higher employee engagement rates are 21% more productive. Shopify enables you to set up an eCommerce store for customers to purchase your online course.

All You Need to Know About Measuring Your Customer Training ROI

Your Training Edge

Customer training is an important part of your business activities because you get an opportunity to teach the customer about your product. The training provides great benefit as it helps the customers fully comprehend your product and not only use it for once-off purposes.

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9 of Your Customer Service Training Questions, Answered

Continu

Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. Customer service is the key competitive differentiator in the digital age.

Podcast 19: Customer Education 101 – With Dave Derington of Azuqua

Talented Learning

EPISODE 19 – TOPIC SUMMARY AND GUEST: On our previous episode , we talked about the increasing popularity of customer success programs among high-growth companies – especially software-as-a-service (SaaS) vendors. But what role does customer education play in this process?

How E-learning Can Benefit Companies in any Industry

Your Training Edge

Its ultimate advantage, however, is its ability to produce optimal, unprecedented results, consequently leading to increased productivity and higher revenue. Most importantly, online training strategies make it easier for you to gauge your staff’s level of knowledge and productivity.

Advantages of Online Customer Onboarding

WizIQ

Online customer onboarding is a need of the hour. In today’s day and age, not only is it necessary to have a great product, but it is equally important to keep the customer engaged.

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Custom E-Learning: How Does it Benefit Organizations

CommLab India

Do we opt for off-the-shelf learning programs or custom learning solutions? This would be possible only through a custom e-learning solution. Read on to know more about how organizations can benefit through custom e-learning solutions. eLearning Design Custom eLearning

Do we need product evangelists for each product/service?

Docebo

In the last few years markets have become more competitive as product lifecycle is reducing and go to market timing is becoming more and more important. But the real factor that makes marketing more complex is that products and services are becoming more technological and therefore complex and so they require more knowledge to be used. The potential customer (in both the B2B and B2C markets) needs to be familiar with the product in advance: they have to know it BEFORE they buy it.

Benefits of Custom E-Learning Modules

ICDTranslation

It helps train new and current employees and enhances productivity and retention. There are many benefits of creating customized courses that are then translated and localized in order to best answer the specific demands of each target group. .

3 Reasons Staff Need Access to Product Walkthroughs In-Branch

Lemonade

Yes, you need product walkthroughs on your website for customers. They’re an important tool for driving adoption of your digital products. And they need help in the form of product walkthroughs too. 1) Employees Don’t Know How to Use Your Products. ?