CLO Magazine
AUGUST 17, 2023
To thrive in this new era, businesses must reimagine the role of their contact centers by integrating communication channels, harnessing artificial intelligence and automation, and utilizing data analytics to guide continuous innovation initiatives. They rely on online reviews and credible social media recommendations to guide their choices.
CLO Magazine
JUNE 5, 2019
According to data from the Chief Learning Officer Business Intelligence Board, 75 percent of surveyed L&D professionals have adopted — fully or to some extent — social learning technologies into their learning strategy (Figure 1). Figures’ source: Chief Learning Officer Business Intelligence Board, N=500. All percentages rounded.
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CLO Magazine
SEPTEMBER 2, 2021
Define what business objectives align to the benefits of remote learning experiences. Define what business objectives align to the benefits of in-person learning. Does the business need ways to quickly distribute learning in multiple places? . But how might learning executives use more choices in learning as an advantage?
CLO Magazine
JULY 14, 2023
Around 1900, organizational and technological innovations in electricity ushered in a new industrial revolution, as electricity allowed factories and businesses to stay open through the night and facilitated more rapid communication via the electric telegraph. Amid this rapid revolution, no one taught us how to develop boundaries.
CLO Magazine
MAY 16, 2018
The workplace is increasingly connected, with 24/7 email, instant messaging and phone calls pulling employees into work matters both during and after work hours. This leaves part of the workforce with one less way to connect with one another, reducing the likelihood of effective message delivery.
CLO Magazine
MARCH 19, 2013
Once a social learning strategy is in place, learning leaders should measure it as they would any other initiative to determine if it’s working, if it’s solving a business need and how it can be improved. Moving the needle on this front would help determine whether social learning has a business impact. Part 3: The Word
CLO Magazine
OCTOBER 23, 2012
Former Thomson Reuters CLO Charles Jennings highlights the 70:20:10 framework for thinking about organizational learning: 10 percent of what we need to know to do our jobs comes from courses, 20 percent from mentoring or coaching, and 70 percent is learned on the job through independent initiative. The picture is richer than just ROI.
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