TalentLMS

JULY 24, 2023

Customer support teams are the unsung heroes of every business. They ensure customer satisfaction, loyalty, and retention. While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. But you can’t rely only on that.

Performance Support 93

Performance Support Support Teams Custom 93

Infopro Learning

JANUARY 21, 2021

Today businesses that provide quality customer experiences can set themselves apart from competitors and gain a more extensive base of loyal customers. Quality service is one of the critical factors today’s consumers consider before making a purchase. Solution Highlights. The process begins with in-depth planning.

Knowledge 380

Knowledge Productivity Product Blended Learning 380

Hurix Digital

MARCH 3, 2023

In today’s competitive business world, customer service is no longer just an option but a necessity. A company’s customer service team can make or break its reputation, and customers expect prompt and effective assistance. Benefits of Customer Service Training Online 1.

Customer Service 52

Customer Service Services Teams Custom 52

Play.ht

APRIL 15, 2024

Ever since I started working in AI, I’ve seen firsthand how conversational AI for customer service technology can transform the way we interact with customers. It’s fascinating to see how these tools are not just changing, but significantly improving the customer experience across various sectors.

Customer Service 40

Customer Service Conversation Services Custom 40

Infopro Learning

APRIL 24, 2021

In today’s disruptive business environment, agility is pivotal to success, and how you onboard employees make a difference. The most successful onboarding programs are now strategically aligned with the business’s unique needs and goals. They needed to upgrade their employee onboarding process to support this shift.

Business 294

Business Case Study Blended Learning Simulations 294

Appsembler

JUNE 28, 2023

In today’s competitive business landscape, employee training plays a crucial role in driving success and maintaining a skilled workforce. However, traditional training methods can be time-consuming, costly, and lack scalability.

Authoring Tools 97

Authoring Tools Software Compliance Training Performance Support 97

Ed App

MARCH 17, 2021

Remote training is geared towards improving employee and team performance through training activities completed at their homes. Given our current climate in a post-COVID world, remote work and, in turn, remote training has become a decided mainstay. Here are 10 customer service remote training activities.

Customer Service 52

Customer Service Activities Services Custom 52

Jigsaw Interactive

MAY 18, 2022

As a consumer, when was the last time you walked out of (or disconnected from) a business transaction with a smile on your face because your experience was entirely pleasant and exceeded your expectations? The most common problem area was technology (internet, email, software, hardware, tech support). Customers Have Nowhere Else to Go.

Customer Service 52

Customer Service Services Custom Statistics 52

Matrix

JULY 13, 2022

Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction. The undeniable importance of stellar customer service.

Customer Service 74

Customer Service Compliance Training Ideas Services 74

Axonify

MARCH 5, 2018

Customer service is important to most businesses but when you work for a telecom company?—?it So determined, in fact, that the company made it a top business priority. As a first step, BT decided to conduct a survey to find out what its customers wanted. a traditional training approach wasn’t going to cut it.

Customer Service 160

Customer Service Services Custom microlearning 160

TalentLMS

OCTOBER 10, 2019

So, to become (and stay) the brand of choice, companies must either offer the lowest price, or the best customer service experience. Gartner found that more than 80% of companies expect to compete almost solely on the basis of customer experience by 2020. What skills do you need for customer service?

Customer Service 70

Customer Service Services Custom Guide 70

Allison Rossett

MAY 23, 2013

Much of mobile training and development is broken. Ultimately, the core question should be about the business goals that are top of mind. Mobile has much to offer organizations, in general, and training and development units, in particular. How can a retailer use mobile performance support to deliver business impact?

Performance Support 183

Performance Support Support Performance Association 183

Capytech

JANUARY 18, 2024

The Business Case for Continuous Learning in the Workplace Continuous learning is where employees are encouraged and supported to constantly upskill, reskill, and refresh existing skills. Here is the business case for continuous learning.

Business 105

Business Agile ROI Performance Support 105

Docebo

MAY 13, 2016

How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates. Develop simulations to build service skills.

Customer Service 100

Customer Service Services Custom Simulations 100

Paradiso

OCTOBER 24, 2023

Effective training for call center agents is a vital investment for any call center. Agents often serve as customers’ first point of contact, making their training essential to meet customer expectations. Despite this, many organizations need to give agent training the attention it deserves.

Authoring Tools 91

Authoring Tools Diversity Training Compliance Training Simulations 91

Infopro Learning

OCTOBER 18, 2023

According to a report by Salesforce, 63% of consumers think that companies should understand what they want and expect, and 76% of businesses that buy from other businesses also feel the same way. Understanding the Role of the Customer Success Team The customer success team ensures your customers are happy.

Behavior 221

Behavior Metrics Teams Custom 221

Paradiso

OCTOBER 18, 2023

Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The quality of service a business offers significantly impacts customers’ choices. The missing link here is structured call center training.

Case Study 91

Case Study LMS Customer Service Training 91

Training Orchestra

JANUARY 7, 2022

If you’re running a training business, whether it’s brand new or an established brand, you may be wondering how you can further grow your business, attract new clients and find the right training software to boost your economic performance. Running a training business: building a rock solid foundation.

Performance Support 52

Performance Support Business Performance Training 52

Acorn Labs

JUNE 27, 2023

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? Defining the need. Why does this matter? Market demand.

Performance Support 52

Performance Support Services Support Custom 52

Acorn Labs

JUNE 27, 2023

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? Defining the need. Why does this matter? Market demand.

Performance Support 52

Performance Support Services Support Custom 52

Roundtable Learning

MAY 1, 2024

Augmented reality (AR) training is growing more versatile than ever before as its reach expands in the world of corporate training solutions. In recent applications of augmented reality, learners have embraced AR technology with wearable devices like AR glasses , elevating the sophistication and practicality of AR enterprise training.

Augmented Reality 52

Augmented Reality Blended Learning Examples Training 52

LearnDash

OCTOBER 8, 2020

Here are 6 types of employee training that can be done online. Employee training is an investment —in the individual workers, but also in the business as a whole. When employees feel supported in their jobs, they not only enjoy their work more, they are more likely to stay with a company for longer.

Compliance Training 279

Compliance Training Diversity Training Online Training 279

Ed App

JANUARY 28, 2019

Far too often, organizational leaders, businesses owners and managers struggle with how to train their frontline staff. Here are simple ideas for customer service training that can help you address some of the critical skills and behavioural changes you may be seeking. . View competitor customer service.

Customer Service 40

Customer Service Services Ideas Custom 40

Ed App

MAY 3, 2022

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. With the ability to automate certain tasks and provide training and learning resources, they’re handy companions that will contribute to the success of your store. Cost: Available upon request.

Customer Service 40

Customer Service Services Authoring Tools Custom 40

Learning Pool

FEBRUARY 2, 2021

Derry-based Learning Pool is delighted to have scooped a double Gold Award at the international Stevie Awards for Sales and Customer Service. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals.

Customer Service 75

Customer Service Services Custom Brandon Hall 75

Instancy

MARCH 19, 2024

Introduction: In today’s fast-paced business world, competency-based learning has emerged as a powerful tool for driving organizational success. By aligning training programs with the skills and competencies required for success in a particular role, companies can create an agile, adaptable, and highly skilled workforce.

Business 59

Business ROI Agile Assessment 59

Acorn Labs

APRIL 16, 2024

Lots of people don't like performance management—particularly their performance reviews. Performance review conversations are often useless interactions that don't drive employee or business success. We'll dive into how you can turn performance conversations into impactful interactions to drive business success.

Conversation 52

Conversation Performance Support Performance Learner 52

Acorn Labs

FEBRUARY 27, 2024

Performance reviews, performance appraisals, performance evaluations—they all fall under the ongoing process known as performance management. There's just one problem, though: Effective performance management is hard to do. What is performance management? Try to meet them next time, somehow.”

Performance Support 52

Performance Support Performance Metrics Management 52

Acorn Labs

FEBRUARY 27, 2024

Performance reviews, performance appraisals, performance evaluations—they all fall under the ongoing process known as performance management. There's just one problem, though: Effective performance management is hard to do. What is performance management? Try to meet them next time, somehow.”

Performance Support 52

Performance Support Performance Metrics Management 52

Spark Your Interest

APRIL 11, 2024

And this includes using AI in training and development. What are the benefits of using AI in training, and what are the pitfalls and risks? Find out below as we examine AI in training. sensors, geolocation, robotics), AI can perform tasks that would otherwise require human intelligence or intervention.

Benefits 148

Benefits Course Training Train 148

LearnDash

NOVEMBER 21, 2023

Because memberships are a different breed of ecommerce, with a business model that is more than just recurring payments, success hinges on real-world value and the user experience. Your members pay you for your expertise, whether that be in the form of training, coaching, or entertainment.

Site 220

Site Customer Service Trust Community 220

Wahoo Learning

MAY 25, 2023

Unlocking the full potential of your distribution network can make all the difference in fiercely competitive business environments. Part of the process is providing well-structured distributor training. What is Distributor Training?

Compliance Training 80

Compliance Training Diversity Training Blended Learning Metrics 80

fewStones

MAY 10, 2024

Train your team effectively. One powerful tool for achieving this is through corporate training videos. In this article, we will provide all the necessary info you need to start creating your own — the what, why, and especially the who — professional corporate training video production company you should hire. How to do that?

Productivity 52

Productivity Product Compliance Training Diversity Training 52

IT Training Department Blog

AUGUST 3, 2023

One essential part of enabling employees to do their job better with technology is training. It helps ensure employees can do their job with standard company systems as well as anything custom. It may not be the applications that are custom, either. You can’t have technical enablement without training.

Roles 92

Roles Performance Support Training Train 92

Absorb LMS

NOVEMBER 30, 2018

A learning management system (LMS) makes it easy to consolidate your training and learning materials into one place. Having software that can play well with others improves your business and integrating your LMS is no exception. Training, whether blended or eLearning, can have a dramatic impact on your business.

Integrate 151

Integrate LMS Business Blended Learning 151

Avilar

DECEMBER 1, 2021

As organizations grow and evolve, most leaders mature their policies, processes, and systems to adequately support the business at scale. As they do so, most will install or upgrade their performance management systems to help align employees’ performance with the company’s priorities, strategies, and goals.

Performance Support 97

Performance Support Performance Software Management 97

Capytech

JANUARY 18, 2024

The Business Case for Continuous Learning in the Workplace Continuous learning is where employees are encouraged and supported to constantly upskill, reskill, and refresh existing skills. Here is the business case for continuous learning.

Business 52

Business Agile ROI Performance Support 52