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The Best (and Worst) Practices in Sales Training: Q-and-A with Geoffrey James

Mindflash

What really works — and doesn’t — in corporate sales training? What do most companies consistently get wrong with sales training? The most common error is probably confusing sales training with motivational speaking. Sales is primarily about relationships and how people react to each other.

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Four Core Elements of Great Learning — and How to Avoid ‘Teaching by Telling’

Mindflash

What was meant to be a program on global HR became a program on teaching, learning, and changing behavior. Great trainers are always watching for these components, even mid-program, to modify on the fly if necessary and to be sure this audience gets this message. Everyone in the class began nodding off. Telling isn’t teaching.

Teach 91
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How To Make Training (or Anything) Stick

Mindflash

So I went back to our training materials — part of the program was figuring out how to use key attributes of our company’s CRM system to better manager the sales team’s workday — to see if we’d missed some key element of stickiness, since the sales team had gone right back to its old and ineffective ways right after their training sessions.

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How iPhone Apps Fit Into Online Training

Mindflash

But, as new as the concept is, most training pros still have more questions than answers about how to use, utilize, and implement m-learning programs. The Daily Mindflash: Why make your online training program mobile? What kinds of training programs translate best to mobile? It’s more complicated and nuanced than that.

iPhone 88
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Looking Back at the Year in e-Learning, and Other Web Links

Mindflash

Forget the calendars and Christmas sale TV ads. If you ignore them, you could deliver e-learning, blended learning, podcasts, e-coaching, scenarios, gamification, performance support, and social networks and discover that they are sometimes groovy and always risky. Image used under Creative Commons by Flickr user LaMenta3.

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The Only Person Who Behaves Sensibly Is My Tailor

Performance Learning Productivity

We measure how many people have attended a class or completed an eLearning module, or read a document or engaged in a job swap or in a coaching relationship. First, it does show small positive effects in the largest of workplaces, although diversity councils, diversity managers, and mentoring programs are significantly more effective.

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63 Great eLearning Posts and Hottest Topics for November 2010

eLearning Learning Posts

The Art Of Writing Great Voice Over Scripts - The eLearning Coach , November 10, 2010Want to improve how you write for the ear? Post from: The eLearning Coach The Art Of Writing Great Voice Over Scripts. Post from: The eLearning Coach The Art Of Timelines For Learning. Creative Commons (16). Sales (45).