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20 hot resources for customer-facing social media

E-Learning Provocateur

Someone asked me recently where they can learn more about customer-facing social media; or in other words, social media used to engage externally with customers rather than internally with colleagues. Social Media Club. 7 Australian Social Media Examples & Case Studies. Social Media 101.

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Essentials, Layoffs, Connectivism, & Corporate Blogs

Big Dog, Little Dog

How can social networking technologies be harnessed in learning spaces? Includes video: Consumers Distrust Corporate Blogs - AdWeek. A Forrester Research study found that only 16 percent of consumers trust what they read on blogs, a trust level below such hallmarks of veracity as direct mail and message board posts.

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Informal learning: Why it matters to a business

ProProfs

The emergence of social media challenged businesses to optimize performance in many areas but what they should certainly be given credit for is making companies dependent on this viable medium beyond what they could have ever imagined. Empowers learning on social media.

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Corporate Policies on Web 2.0

Tony Karrer

use of Web 2.0 / social media for work and learning) is that organizations often have not established their policies or guidelines around the use of these tools. And most corporate guidelines out there around social media are fairly similar. Employees are using these things in some way.

Policies 128
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eLearning Topics

Tony Karrer

When you look at the keywords on the left you see things like: Social Learning (356) Social Media (411) Twitter (725) Google Wave (22) Camtasia (76) Adobe Captivate (71) Social Network (460) Now, the content set in this case are highly skewed towards innovators as compared to the topic sets being used by my past analysis (training conferences).

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Conference Brain

Janet Clarey

Off to procure some shoes and return for a corporate blogging session. Do’s and don’ts of corporate blogging. The Women’s Blog Jam last night actually ran into the opening reception we talked so long (2 hours). The Social Media Jump Start workshop I did w/ Michelle Martin was great.

Brain 36
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Making Tweeps

eLearning Cyclops

One can also post their Twitter feeds in courses, web pages, corporate blogs, etc. FYI, most tweetchats are very informal and about learning, connecting and having fun with people you share something in common. Use as medium to teach and share your own knowledge. Be an active, vocal consumer.

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